Some systems are experiencing issues

Past Incidents

Thursday 30th May 2019

No incidents reported

Wednesday 29th May 2019

Migration of WordPress hosting server, scheduled 2 weeks ago

One of our WordPress hosting servers will be migrated this evening between 21:00 and 23:59 BST on Wed 29th May 2019 to move to a new host server.

The outage should only last around 15 minutes while the migration is carried out.

Update: 22:21 This work is starting now.

Update: 22:32 This work has now been completed without issue.

Outage affecting WordPress hosting sites

We're tracking an issue affecting our WordPress hosting sites.

Update: 13:30 We've identified an issue with the server and are taking steps to rectify this. Websites are likely to be slow to load during this time.

Update: 14:02 The sites are now back online and stable. We are keeping a close eye on this while we make sure it is permanently resolved.

Update: 15:14 The affected server has remained stable for over an hour. We're carrying out maintenance this evening to reduce the likelihood this issue returns.

Tuesday 28th May 2019

Support via Email Slow response times due to fire

There is a fire in our building. The company has decamped to another location and are online but at reduced capacity.

Update 11:51 The fire brigade have given the all clear and we are now back online without issue.

Support via Phone Slow response times due to fire

There is a fire in our building. The company has decamped to another location and are online but at reduced capacity. Phone calls will be routed to voicemail or our emergency on call technician for urgent issues.

Update 11:51 The fire brigade have given the all clear and we are now back online without issue.

Support via Slack Slow response times due to fire

There is a fire in our building. The company has decamped to another location and are online but at reduced capacity.

Update 11:51 The fire brigade have given the all clear and we are now back online without issue.

Monday 27th May 2019

No incidents reported

Sunday 26th May 2019

Migration of WordPress hosting sites to new servers, scheduled 3 weeks ago

Customers on our WordPress will be migrated to new servers between 20:00 and 22:59 UTC on Sun 26th May 2019.

This update will roll out an updated version of PHP as well as a speed increase for all sites. All sites have been tested to the best of our ability.

Each site should only experience an outage of around 20 minutes while each server is migrated.

Update 21:53: This migration as now been completed without issue

Saturday 25th May 2019

No incidents reported

Friday 24th May 2019

No incidents reported

Thursday 23rd May 2019

No incidents reported

Wednesday 22nd May 2019

No incidents reported

Tuesday 21st May 2019

No incidents reported

Monday 20th May 2019

No incidents reported

Sunday 19th May 2019

No incidents reported

Saturday 18th May 2019

No incidents reported

Friday 17th May 2019

No incidents reported