https://status.dogsbody.com/affected/cpanel-hosting/ Incident history github.com/cstate en 2023-08-09T20:00:00+00:00 2023-08-09T20:00:00+00:00 https://status.dogsbody.com/issues/974tbvpvf7woxusi/ Wed, 09 Aug 2023 20:00:00 +0000 https://status.dogsbody.com/issues/974tbvpvf7woxusi/ 2023-08-09T22:00:00+00:00 Our cPanel hosting servers will be rebooted between 20:00 and 23:59 BST on Wednesday 09th Aug 2023 to install a number of critical updates. These include important security enhancements. A four-hour window is allocated. However, the actual downtime is typically less than 15 minutes. <p>Our cPanel hosting servers will be rebooted between <a href="https://www.timeanddate.com/worldclock/fixedtime.html?msg=Reboot+of+cPanel+Hosting+server+-+Scheduled+Maintenance&amp;iso=20230809T20&amp;p1=5823&amp;ah=4">20:00 and 23:59 BST on Wednesday 09th Aug 2023</a> to install a number of critical updates. These include important security enhancements. A four-hour window is allocated. However, the actual downtime is typically less than 15 minutes.</p> https://status.dogsbody.com/issues/gqozecbazedue0zg/ Wed, 21 Dec 2022 22:00:00 +0000 https://status.dogsbody.com/issues/gqozecbazedue0zg/ 2022-12-21T23:59:00+00:00 Our cPanel hosting servers will be rebooted between 22:00 and 23:59 BST on Wednesday 21st Dec 2022 to install a number of critical updates. These include important security enhancements. A two-hour window is allocated. However, the actual downtime is typically less than 15 minutes. <p>Our cPanel hosting servers will be rebooted between <a href="https://www.timeanddate.com/worldclock/fixedtime.html?msg=Reboot+of+cPanel+Hosting+server+-+Scheduled+Maintenance&amp;iso=20221221T22&amp;p1=5823&amp;ah=2">22:00 and 23:59 BST on Wednesday 21st Dec 2022</a> to install a number of critical updates. These include important security enhancements. A two-hour window is allocated. However, the actual downtime is typically less than 15 minutes.</p> https://status.dogsbody.com/issues/n2i2mesyk98jajwt/ Wed, 27 Jul 2022 20:00:00 +0100 https://status.dogsbody.com/issues/n2i2mesyk98jajwt/ 2022-07-28T00:00:00+01:00 The violet cPanel hosting server will have some downtime causing patches applied on Wednesday 27th July between 20:00 and 00:00 GMT to install a number of critical updates. These include important security enhancements. A four-hour window is allocated. However, the actual downtime is typically less than 30 minutes. <!-- raw HTML omitted --> <p>The violet cPanel hosting server will have some downtime causing patches applied on Wednesday 27th July between <a href="https://www.timeanddate.com/worldclock/fixedtime.html?msg=Reboot+of+Violet+server+-+Scheduled+Maintenance&amp;iso=20220727T20&amp;p1=5823&amp;ah=4">20:00 and 00:00 GMT</a> to install a number of critical updates. These include important security enhancements. A four-hour window is allocated. However, the actual downtime is typically less than 30 minutes.</p> https://status.dogsbody.com/issues/czvzacw79nnq7cms/ Sat, 09 Apr 2022 20:00:00 +0100 https://status.dogsbody.com/issues/czvzacw79nnq7cms/ 2022-04-10T00:00:00+01:00 The violet cPanel hosting server will be rebooted on Saturday between 20:00 and 00:00 GMT on Saturday 9th Apr 2022 to install a number of critical updates. These include important security enhancements. A four-hour window is allocated. However, the actual downtime is typically less than 30 minutes. Starting (09 Apr at 20:30 &#43;0100) This work is being started now. Resolved (09 Apr at 20:44 &#43;0100) This work has been completed as planned without incident. <p>The violet cPanel hosting server will be rebooted on Saturday between <a href="https://www.timeanddate.com/worldclock/fixedtime.html?msg=Reboot+of+Violet+server+-+Scheduled+Maintenance&amp;iso=20220409T20&amp;p1=5823&amp;ah=4">20:00 and 00:00 GMT on Saturday 9th Apr 2022</a> to install a number of critical updates. These include important security enhancements. A four-hour window is allocated. However, the actual downtime is typically less than 30 minutes.</p> <p><em><strong>Starting</strong></em> <span class="faded">(09 Apr at 20:30 &#43;0100)</span> This work is being started now.</p> <p><em><strong>Resolved</strong></em> <span class="faded">(09 Apr at 20:44 &#43;0100)</span> This work has been completed as planned without incident.</p> https://status.dogsbody.com/issues/ixue6zqeupcmexl1/ Tue, 07 Dec 2021 23:00:00 +0000 https://status.dogsbody.com/issues/ixue6zqeupcmexl1/ 2021-12-08T03:00:00Z Our datacentre has informed us of some emergency maintenance work on part of their core network infrastructure&hellip; &ldquo;Our engineering team will work with Cisco TAC to re-introduce a core switch back into service. The switch was removed from service earlier today and is now ready to be returned to active service. All the work will be completed by our Network Team in tandem with Cisco TAC and Data Centre technicians. We advise customers to plan for some intermittent network interruption during the window. <p>Our datacentre has informed us of some emergency maintenance work on part of their core network infrastructure&hellip;</p> <p>&ldquo;Our engineering team will work with Cisco TAC to re-introduce a core switch back into service. The switch was removed from service earlier today and is now ready to be returned to active service. All the work will be completed by our Network Team in tandem with Cisco TAC and Data Centre technicians. We advise customers to plan for some intermittent network interruption during the window. We will work to keep this to a minimum, but we do expect some short periods as the network converges to bring the spine back into service.&rdquo;</p> https://status.dogsbody.com/issues/ecb0gjofnm5pysf5/ Fri, 10 Sep 2021 23:00:00 +0100 https://status.dogsbody.com/issues/ecb0gjofnm5pysf5/ 2021-09-11T04:00:00+01:00 The Datacentre that hosts our cPanel servers will be carrying out core network upgrades. Customers may see a small period of disruption whilst services are moved between pairs of equipment. All connections that are being worked on are part of redundant pairs. All customers should consider their services to be “at risk” for the entire duration of the maintenance window Our network engineering team will be moving services within the site between our current platform and our new 100G Cisco platform. <p>The Datacentre that hosts our cPanel servers will be carrying out core network upgrades. Customers may see a small period of disruption whilst services are moved between pairs of equipment. All connections that are being worked on are part of redundant pairs. All customers should consider their services to be “at risk” for the entire duration of the maintenance window</p> <p>Our network engineering team will be moving services within the site between our current platform and our new 100G Cisco platform.</p> <p>The maintenance work has been split into multiple nights to allow for a controlled and careful move of circuits between the devices with adequate time for testing of each moved connection and any rollbacks that may be required. We will be performing the maintenance on the nights 6th - 10th September 2021, beginning at 23:00 (BST) on each night and finishing at 04:00 (BST) the following morning.</p> <p>All of the work will be completed by our experienced network and datacentre team.</p> <p>As with any upgrade or maintenance work there is an increased risk to services. Customers may experience a brief period of service disruption as services fail to a redundant path. All customers should consider their services to be “at risk” for the entire duration of the maintenance window.</p> https://status.dogsbody.com/issues/zjs29wiva55taw0a/ Thu, 09 Sep 2021 23:00:00 +0100 https://status.dogsbody.com/issues/zjs29wiva55taw0a/ 2021-09-10T04:00:00+01:00 The Datacentre that hosts our cPanel servers will be carrying out core network upgrades. Customers may see a small period of disruption whilst services are moved between pairs of equipment. All connections that are being worked on are part of redundant pairs. All customers should consider their services to be “at risk” for the entire duration of the maintenance window Our network engineering team will be moving services within the site between our current platform and our new 100G Cisco platform. <p>The Datacentre that hosts our cPanel servers will be carrying out core network upgrades. Customers may see a small period of disruption whilst services are moved between pairs of equipment. All connections that are being worked on are part of redundant pairs. All customers should consider their services to be “at risk” for the entire duration of the maintenance window</p> <p>Our network engineering team will be moving services within the site between our current platform and our new 100G Cisco platform.</p> <p>The maintenance work has been split into multiple nights to allow for a controlled and careful move of circuits between the devices with adequate time for testing of each moved connection and any rollbacks that may be required. We will be performing the maintenance on the nights 6th - 10th September 2021, beginning at 23:00 (BST) on each night and finishing at 04:00 (BST) the following morning.</p> <p>All of the work will be completed by our experienced network and datacentre team.</p> <p>As with any upgrade or maintenance work there is an increased risk to services. Customers may experience a brief period of service disruption as services fail to a redundant path. All customers should consider their services to be “at risk” for the entire duration of the maintenance window.</p> https://status.dogsbody.com/issues/xozv9tnfmpwlkgz8/ Wed, 08 Sep 2021 23:00:00 +0100 https://status.dogsbody.com/issues/xozv9tnfmpwlkgz8/ 2021-09-09T04:00:00+01:00 The Datacentre that hosts our cPanel servers will be carrying out core network upgrades. Customers may see a small period of disruption whilst services are moved between pairs of equipment. All connections that are being worked on are part of redundant pairs. All customers should consider their services to be “at risk” for the entire duration of the maintenance window Our network engineering team will be moving services within the site between our current platform and our new 100G Cisco platform. <p>The Datacentre that hosts our cPanel servers will be carrying out core network upgrades. Customers may see a small period of disruption whilst services are moved between pairs of equipment. All connections that are being worked on are part of redundant pairs. All customers should consider their services to be “at risk” for the entire duration of the maintenance window</p> <p>Our network engineering team will be moving services within the site between our current platform and our new 100G Cisco platform.</p> <p>The maintenance work has been split into multiple nights to allow for a controlled and careful move of circuits between the devices with adequate time for testing of each moved connection and any rollbacks that may be required. We will be performing the maintenance on the nights 6th - 10th September 2021, beginning at 23:00 (BST) on each night and finishing at 04:00 (BST) the following morning.</p> <p>All of the work will be completed by our experienced network and datacentre team.</p> <p>As with any upgrade or maintenance work there is an increased risk to services. Customers may experience a brief period of service disruption as services fail to a redundant path. All customers should consider their services to be “at risk” for the entire duration of the maintenance window.</p> https://status.dogsbody.com/issues/kdy9ly3m43isq69q/ Tue, 07 Sep 2021 23:00:00 +0100 https://status.dogsbody.com/issues/kdy9ly3m43isq69q/ 2021-09-08T04:00:00+01:00 The Datacentre that hosts our cPanel servers will be carrying out core network upgrades. Customers may see a small period of disruption whilst services are moved between pairs of equipment. All connections that are being worked on are part of redundant pairs. All customers should consider their services to be “at risk” for the entire duration of the maintenance window Our network engineering team will be moving services within the site between our current platform and our new 100G Cisco platform. <p>The Datacentre that hosts our cPanel servers will be carrying out core network upgrades. Customers may see a small period of disruption whilst services are moved between pairs of equipment. All connections that are being worked on are part of redundant pairs. All customers should consider their services to be “at risk” for the entire duration of the maintenance window</p> <p>Our network engineering team will be moving services within the site between our current platform and our new 100G Cisco platform.</p> <p>The maintenance work has been split into multiple nights to allow for a controlled and careful move of circuits between the devices with adequate time for testing of each moved connection and any rollbacks that may be required. We will be performing the maintenance on the nights 6th - 10th September 2021, beginning at 23:00 (BST) on each night and finishing at 04:00 (BST) the following morning.</p> <p>All of the work will be completed by our experienced network and datacentre team.</p> <p>As with any upgrade or maintenance work there is an increased risk to services. Customers may experience a brief period of service disruption as services fail to a redundant path. All customers should consider their services to be “at risk” for the entire duration of the maintenance window.</p> https://status.dogsbody.com/issues/50n7r7xr6khwoznl/ Mon, 06 Sep 2021 23:00:00 +0100 https://status.dogsbody.com/issues/50n7r7xr6khwoznl/ 2021-09-07T04:00:00+01:00 The Datacentre that hosts our cPanel servers will be carrying out core network upgrades. Customers may see a small period of disruption whilst services are moved between pairs of equipment. All connections that are being worked on are part of redundant pairs. All customers should consider their services to be “at risk” for the entire duration of the maintenance window Our network engineering team will be moving services within the site between our current platform and our new 100G Cisco platform. <p>The Datacentre that hosts our cPanel servers will be carrying out core network upgrades. Customers may see a small period of disruption whilst services are moved between pairs of equipment. All connections that are being worked on are part of redundant pairs. All customers should consider their services to be “at risk” for the entire duration of the maintenance window</p> <p>Our network engineering team will be moving services within the site between our current platform and our new 100G Cisco platform.</p> <p>The maintenance work has been split into multiple nights to allow for a controlled and careful move of circuits between the devices with adequate time for testing of each moved connection and any rollbacks that may be required. We will be performing the maintenance on the nights 6th - 10th September 2021, beginning at 23:00 (BST) on each night and finishing at 04:00 (BST) the following morning.</p> <p>All of the work will be completed by our experienced network and datacentre team.</p> <p>As with any upgrade or maintenance work there is an increased risk to services. Customers may experience a brief period of service disruption as services fail to a redundant path. All customers should consider their services to be “at risk” for the entire duration of the maintenance window.</p> https://status.dogsbody.com/issues/exoscdjymogs1dby/ Sun, 15 Aug 2021 20:00:00 +0100 https://status.dogsbody.com/issues/exoscdjymogs1dby/ 2021-08-15T23:00:00+01:00 Our cPanel hosting servers will be rebooted on Sunday between 20:00 and 23:00 BST on 15th Aug 2021 to install a number of critical updates. These updates patch vulnerabilities that meant any unprivileged user who exploited it could gain root privileges on the vulnerable host and any unprivileged user could exploit this vulnerability to crash systemd and the entire operating system. A three-hour window is allocated. However, the actual downtime is typically less than 15 minutes. <p>Our cPanel hosting servers will be rebooted on Sunday between <a href="https://www.timeanddate.com/worldclock/fixedtime.html?iso=20210815T1900&amp;ah=3">20:00 and 23:00 BST on 15th Aug 2021</a> to install a number of critical updates. These updates patch vulnerabilities that meant any unprivileged user who exploited it could gain root privileges on the vulnerable host and any unprivileged user could exploit this vulnerability to crash systemd and the entire operating system.</p> <p>A three-hour window is allocated. However, the actual downtime is typically less than 15 minutes.</p> <p><em><strong>Starting</strong></em> <span class="faded">(15 Aug at 22:10 &#43;0100)</span> We are starting this work now</p> <p><em><strong>Complete</strong></em> <span class="faded">(15 Aug at 22:33 &#43;0100)</span> This work is complete and all systems have returned to normal.</p> https://status.dogsbody.com/issues/id112/ Tue, 13 Apr 2021 15:56:00 +0000 https://status.dogsbody.com/issues/id112/ 2021-04-13T15:56:00+00:00 We tracked an outage with our cPanel hosting services between 15:56 and 16:02 UK time. This was down to a large outage in the Datacenter that hosts these servers. We have requested a root cause analysis from Datacenter to identify what the issues were. <p>We tracked an outage with our cPanel hosting services between 15:56 and 16:02 UK time.</p> <p>This was down to a large outage in the Datacenter that hosts these servers.</p> <p>We have requested a root cause analysis from Datacenter to identify what the issues were.</p> https://status.dogsbody.com/issues/id103/ Mon, 27 Apr 2020 15:11:00 +0000 https://status.dogsbody.com/issues/id103/ 2020-04-27T15:11:00+00:00 We are aware of connectivity issues to our cPanel hosting servers and are currently investigating. We will provide additional updates as we continue to gather information. Update 16:25: We have identified that the issue is affecting the entire datacentre who have lost all connectivity. Update 17:45: The datacentre are still working to fix connectivity and are currently working alongside Cisco to resolve the issues. Update 18:32: Systems are returning to normal. <p>We are aware of connectivity issues to our cPanel hosting servers and are currently investigating. We will provide additional updates as we continue to gather information.</p> <p><strong>Update 16:25:</strong> We have identified that the issue is affecting the entire datacentre who have lost all connectivity.</p> <p><strong>Update 17:45:</strong> The datacentre are still working to fix connectivity and are currently working alongside Cisco to resolve the issues.</p> <p><strong>Update 18:32:</strong> Systems are returning to normal. We will continue to monitor the situation.</p> <p><strong>Update 22:15:</strong> We are happy that all connectivity has returned to normal. The datacentre should issue us with a root cause / full report in the next few days.</p> https://status.dogsbody.com/issues/id98/ Tue, 14 Jan 2020 09:01:00 +0000 https://status.dogsbody.com/issues/id98/ 2020-01-16T09:00:00Z our cPanel hosting servers will be rebooted on Thursday between 06:00 and 08:00 UTC on Thu 16th Jan 2020 to load a new kernel. The outage should only last around 5-10 minutes while the systems reboots. Update 06:54: We are starting this work now. Update 07:08: The system has not come up normally, we are investigating. Update 07:59: We have identified an issue with the network card which has now been resolved and the system is returning to normal. <p>our cPanel hosting servers will be rebooted on Thursday between <a href="https://www.timeanddate.com/worldclock/fixedtime.html?iso=20200116T06&amp;ah=2">06:00 and 08:00 UTC on Thu 16th Jan 2020</a> to load a new kernel.</p> <p>The outage should only last around 5-10 minutes while the systems reboots.</p> <p><strong>Update 06:54:</strong> We are starting this work now.</p> <p><strong>Update 07:08:</strong> The system has not come up normally, we are investigating.</p> <p><strong>Update 07:59:</strong> We have identified an issue with the network card which has now been resolved and the system is returning to normal.</p> <p><strong>Update 08:15:</strong> This work has now been completed and the server is now running normally.</p> https://status.dogsbody.com/issues/id90/ Tue, 18 Jun 2019 08:00:00 +0000 https://status.dogsbody.com/issues/id90/ 2019-06-18T11:00:00Z Network maintenance will be carried out between 09:00 and 09:30 BST on Tue 18th Jun 2019 Update: 09:39 This maintenance has over run, we&rsquo;ll update here when we have more info Update: 10:11 This maintenance has been completed <p>Network maintenance will be carried out between <a href="https://www.timeanddate.com/worldclock/fixedtime.html?iso=20190618T08&amp;ah=1">09:00 and 09:30 BST on Tue 18th Jun 2019</a></p> <p><strong>Update: 09:39</strong> This maintenance has over run, we&rsquo;ll update here when we have more info</p> <p><strong>Update: 10:11</strong> This maintenance has been completed</p> https://status.dogsbody.com/issues/id84/ Sat, 01 Jun 2019 08:00:00 +0000 https://status.dogsbody.com/issues/id84/ 2019-06-01T11:00:00Z Our cPanel hosting servers will be rebooted between 09:00 and 12:00 UTC on Sat 1st Jun 2019 to load new a new kernel. This update patches the recent ZombieLoad vulnerability that meant that a local attacker could escalate their privileges on the system. The outage should only last around 5 minutes while the systems reboots. Update 9:04 This work is starting now. Update 9:17 This work has been completed without issue. <p>Our cPanel hosting servers will be rebooted between <a href="https://www.timeanddate.com/worldclock/fixedtime.html?iso=20190601T08&amp;ah=3">09:00 and 12:00 UTC on Sat 1st Jun 2019</a> to load new a new kernel.</p> <p>This update patches the recent ZombieLoad vulnerability that meant that a local attacker could escalate their privileges on the system.</p> <p>The outage should only last around 5 minutes while the systems reboots.</p> <p><strong>Update 9:04</strong> This work is starting now.</p> <p><strong>Update 9:17</strong> This work has been completed without issue.</p> https://status.dogsbody.com/issues/id78/ Sat, 25 May 2019 15:55:00 +0000 https://status.dogsbody.com/issues/id78/ 2019-05-26T23:00:00Z Customers on our WordPress will be migrated to new servers between 20:00 and 22:59 UTC on Sun 26th May 2019. This update will roll out an updated version of PHP as well as a speed increase for all sites. All sites have been tested to the best of our ability. Each site should only experience an outage of around 20 minutes while each server is migrated. Update 21:53: This migration as now been completed without issue <p>Customers on our WordPress will be migrated to new servers between <a href="https://www.timeanddate.com/worldclock/fixedtime.html?iso=20190526T20&amp;ah=3">20:00 and 22:59 UTC on Sun 26th May 2019</a>.</p> <p>This update will roll out an updated version of PHP as well as a speed increase for all sites. All sites have been tested to the best of our ability.</p> <p>Each site should only experience an outage of around 20 minutes while each server is migrated.</p> <p><strong>Update 21:53:</strong> This migration as now been completed without issue</p> https://status.dogsbody.com/issues/id74/ Fri, 08 Mar 2019 11:10:00 +0000 https://status.dogsbody.com/issues/id74/ 2019-03-08T14:10:00Z Our &lsquo;Violet&rsquo; cPanel server will be briefly offline whilst we troubleshoot a networking issue. This will only affect some customers on our cPanel hosting package. Update - This work has now been completed <p>Our &lsquo;Violet&rsquo; cPanel server will be briefly offline whilst we troubleshoot a networking issue. This will only affect some customers on our cPanel hosting package.</p> <p><strong>Update</strong> - This work has now been completed</p>