Support via Email on Dogsbody Technology Status Page

[Resolved] Unstable connectivity to Dogsbody infrastructure

Tue, 24 Jun 2025 17:29:00 +0000

We are tracking unstable connectivity to a number of our servers resulting in high packet loss. We are investigating.

Update (24 Jun at 05:56 UTC) This is an issue affecting the hosting provider on which our infrastructure resides. They are working on the problem.

Update (24 Jun at 20:02 UTC) The infrastructure is now coming back online now. We will continue to monitor the situation.

Resolved (24 Jun at 21:02 UTC) We are happy that this issue is now resolved.

[Resolved] Scheduled Maintenance: Migration of Company E-mail

Wed, 09 Nov 2022 11:00:00 +0000

We are migrating our E-mail infrastructure and have taken the decision to do this work during the day to keep our services as online as possible.

Emails to and from Dogsbody Technology may be delayed during this time. No e-mail will be lost.

We will continue to monitor systems and do not rely on e-mail to be notified of issues.

Starting (09 Nov at 11:03 UTC) We are starting this work now.

Complete (09 Nov at 14:00 UTC) This migration is complete and e-mail is now flowing normally again. Theer may still be e-mail held on servers we don’t control which will come in over the next 2 hours

Resolved (09 Nov at 16:00 UTC) We are happy that the backlog of e-mails have been processed and everything is working as expected.

[Resolved] Networking outage

Tue, 02 Aug 2022 22:28:46 +0100

We are currently tracking another outage affecting our WordPress Hosting and support e-mail systems which started at 22:28 this evening (UK Time). This seems to be a networking fault in the datacentre hosting our infrastructure. All services are completely offline.

The datacentre is already aware of the issue and working on a resolution.

We’ll update you when we have more information

Identified (02 Aug at 21:58 UTC) The datacentre have informed us that the issue has been identified and a fix is being implemented.

Resolved (02 Aug at 23:28 +0100) Things look to be resolved now. All systems are back online. We are continuing to monitor closely.

[Resolved] Networking outage

Mon, 01 Aug 2022 22:38:46 +0100

We are currently tracking an outage affecting our WordPress Hosting and support e-mail systems which started at 22:38 this evening (UK Time). This seems to be a networking fault in the datacentre hosting our infrastructure. All services are completely offline.

The datacentre is already aware of the issue and working on a resolution.

We’ll update you when we have more information

Identified (01 Aug at 23:31 +0100) The datacentre have informed us that the issue has been identified and a fix is being implemented.

Resolved (02 Aug at 00:24 +0100) Things look to be resolved now. All systems are back online. We are continuing to monitor closely.

[Resolved] Networking outage

Mon, 31 Jan 2022 08:32:00 +0000

We are currently tracking an outage affecting our WordPress and support e-mail systems which started at 08:32 this morning. This seems to be a networking fault in the datacentre hosting our infrastructure. The services aren’t completely offline however a lot of requests are being rejected.

We have raised an issue with the datacentre hosting your server and are are awaiting a reply. We are tracking a large number of issues with servers in this datacentre so we imagine they are already working on a resolution.

We’ll update you when we have more information

Update (31 Jan at 09:52 UTC) The Datacentre has replied with: “An issue was impacting IPv6 connectivity in our London data center was identified starting at ~8:22AM UTC. This issue has since been corrected as of ~9:33AM UTC. We will be monitoring this to ensure that it remains stable”.

Resolved (31 Jan at 10:00 UTC) We are happy that all systems have returned to normal. We did identify issues affecting IPv4 as well as IPv6 however this may well have been systems failing over to IPv4.

[Resolved] Scheduled Network Maintenance

Tue, 18 Jan 2022 00:00:00 +0000

The datacentre hosting these services will be performing network maintenance on Tuesday 18 January 2022 from 00:00 (UTC) until 03:30 (UTC). During this window, they will be performing code upgrades on some networking equipment. While they do not expect any downtime, a brief period of increased latency or packet loss may occur.

Resolved (18 Jan at 00:09 UTC) We detected a networking outage between 00:33 - 00:39 UTC this morning and only affected networking (mainly IPv6 but some IPv4). We are happy everything has returned to normal now.

[Resolved] Connectivity to Support Email and Wordpress Hosting

Tue, 27 Jul 2021 21:21:00 +0100

We currently have intermittent connectivity issues to our email and wordpress hosting servers.

Ongoing (27 Jul at 21:37 +0100) This apears to be an issue with connectivity between the datacentre hosting these servers and the rest of the internet. We are already discussing options with them and will place workarounds in place as soon as possible.

Monitoring (27 Jul at 22:41 +0100) Things seem to have returned to normal. We will continue to observe things overnight.

Confirmed (27 Jul at 23:11 +0100) The datacentre have confirmed that they had a transit provider that was passing traffic on damaged fiber. They have now routed their network around the issue.

Resolved (28 Jul at 08:23 +0100) We are happy to report that everything has been stable for a number of hours so we are reslving this issue.

[Resolved] E-mail could be delayed or bouncing

Mon, 22 Feb 2021 01:00:00 +0000

E-mail to and from Dogsbody Technology could be delayed or bounce. We are currently investigating the issue.

Update 09:00: Some remote DNS blocklist providers have blocked all IPv6 addresses of our upstream hosting provider. This only affects mail delivered via IPv6 where our customers are using one of these blocklists or their servers are using the same hosting provider as us.

Update 10:00: We now have a workaround in place for inbound mail to us and are working on a workaround for outbound mail from us.

Update 12:00: We now have a workaround in place for outbound mail from us. We are now looking at permanent options to resolve this.

23 Feb 2021: The blocklists have now removed the blocks. We are leaving workarounds in place for a couple of days to let the dust settle.

25 Feb 2021: We have been monitoring this over the last few days and have now rolled back the workarounds. Everything is working as expected.

[Resolved] Partial Outage of Support Email

Wed, 22 Jul 2020 12:27:00 +0000

Our Support Email servers are showing intermittent connectivity, we are Investigating.

Update 14:02: All systems have returned to normal. We are liaising with our datacentre regarding the cause of the outage.

[Resolved] Partial Outage of Support Email

Thu, 09 Jul 2020 16:45:00 +0000

Our Support Email servers are showing intermittent connectivity, we are Investigating.

Update 18:04: All systems have returned to normal. We are liaising with our datacentre regarding the cause of the outage.

[Resolved] Connectivity Issues - Support via Email

Wed, 01 Apr 2020 22:05:00 +0000

We are aware of connectivity issues to our Email servers and are currently investigating. No e-mail will be lost as it is currently being queued on an off-site backup relay however it maybe delayed. We can still be contacted via phone (+44 01276 818576) and social media if required. We will provide additional updates as we continue to gather information.

Update 23:35: We have identified the connectivity issues and believe it to be resolved but are continuing to monitor the situation closely

Update 00:05: Connectivity has remained stable, and we’re confident this matter has been resolved. If you are still experiencing issues, please contact our support team for assistance.

[Resolved] E-mail outage of old domains

Thu, 19 Sep 2019 15:35:00 +0000

Between 16:35 and 20:35 BST email to our old domains (dogsbodytechnology.com and dogsbodyhosting.net) may have bounced. This was due to a error while migrating between systems and has now been corrected. E-mail to our main domain (dogsbody.com) was not affected.

[Resolved] Email Server Issues

Wed, 05 Jun 2019 07:52:00 +0000

We’re investigating issues with one of our email servers. We will be slower to respond to emails at this time as they will be delayed. If you urgently need to contact us please phone us.

Update: 09:24 This issue has been resolved.

[Resolved] Outage of Support via E-mail

Fri, 31 May 2019 12:22:00 +0000

We’re currently investigating an issue that is affecting our external e-mail. This issue appears to be affecting a large number of servers in the same datacentre. We’ll update here when we have more.

Update: 13:29 All services are back online and the upstream ISP is investigating.

Update: 14:31 We are happy that systems are up and stable.

[Resolved] Slow response times due to fire

Tue, 28 May 2019 09:30:00 +0000

There is a fire in our building. The company has decamped to another location and are online but at reduced capacity.

Update 11:51 The fire brigade have given the all clear and we are now back online without issue.

[Resolved] Our E-mail is changing

Sat, 16 Mar 2019 19:08:00 +0000

At 08:00 UTC on Tue 19th Mar 2019 we will be moving our support & accounts systems from dogsbodytechnology.com to dogsbody.com.

Support tickets and Invoices will be start being sent from dogsbody.com including replies to existing tickets.

Any e-mail sent to dogsbodytechnology.com will continue to be received.

While we don’t envisage any issues we do encourage users to update their address books appropriately.

[Resolved] Reboot of Email Server

Wed, 02 May 2018 10:03:00 +0000

Support Email services will be unavailable while the server is rebooted on Thursday between 20:00 and 23:59 BST on Mon 30th Apr 2018 to load in a new kernel.

The outage should only last around 5 minutes while the systems reboots.

No email’s will be lost during this time.

[Resolved] Reboot of Email Server

Mon, 30 Apr 2018 09:37:00 +0000

Support Email services will be unavailable while the server is rebooted on Monday between 21:00 and 23:00 BST on Mon 30th Apr 2018. This is to patch the spectre vulnerability.

This vulnerability meant that a local attacker could read private data out of memory.

[Resolved] Email server issues

Wed, 24 Jan 2018 09:24:00 +0000

Our upstream provider is having connectivity issues. Customers may find emails to us are delayed and we may be delayed in responding to emails.

Update: 10:14 - The network issues have been resolved, email is now operating normally

[Resolved] Problems with email into support system

Fri, 11 Aug 2017 15:46:00 +0000

We currently have an issue with our support ticketing system and have temporarily paused emails coming into our ticketing system to ensure messages aren’t lost while we debug the problem.

Due to the reduced visibility of support tickets we maybe slower responding to messages during this period. Please feel free to call us on +44 (0)1276 818576 if you have any urgent issues.

Email directly to staff members will not be affected.

Update: 13 Aug 2017 23:47 - We have a working solution and have successfully imported all the mail from 11 Aug 2017 that was held on the server. We won’t enable this externally just yet as we wish to view the mail entering the system and check everything is OK so this will be done tomorrow morning.

Update: 14 Aug 2017 09:35 - All services back to normal. Queued mail has been processed. No mail was lost.

[Resolved] Delayed responses to phones and email

Fri, 23 Jun 2017 11:59:00 +0000

We are moving offices from Friday the 30th June to Monday the 3rd July to Cody Technology Park.

During this time we may have delayed response times to phone calls and emails.

If you urgently need us call 07718679512.

[Resolved] Email server issues

Tue, 16 May 2017 14:32:00 +0000

We are currently experiencing issues with our incoming mail server. Customers may find emails to us are delayed.

Update: 15:47 - The ISP that hosts this server had a temporary routing issue. We are watching the issue to ensure the problem doesn’t return.

Update: 16:38 - Systems have been running without issue for an hour. Downtime was only 3 minutes. Closing this incident.

[Resolved] Reboot of email server

Thu, 13 Apr 2017 09:03:00 +0000

The email server will be rebooted Thursday between 20:00 and 22:59 UTC on Thu 13th Apr 2017 to load in a new kernel.

The outage should only last around 5 minutes while the systems reboots.

No email’s will be lost during this time.

[Resolved] Support email issues

Thu, 31 Dec 2015 13:42:00 +0000

Our internal infrastructure is caught up in the massive attack going on against Linode this Christmas period. Emails to us maybe delayed and we maybe slow replying. No email will be lost as we have a backup server with another ISP that holds onto it until things are back up.

If you need to contact us urgently please call +44 1276 818576.

We apologise for any inconvenience.

[Resolved] Support Email Outage

Thu, 03 Dec 2015 16:02:00 +0000

We will be upgrading our internal support system next week between 11:00 and 13:00 UTC on Thu 10th Dec 2015.

All support emails will be held on our backup servers until the migration is complete.

Should you need to contact us urgently, please call us on +44 1276 818576