Dogsbody Technology Status Page

[Resolved] MariaDB upgrades on Plesk Hosting server - Scheduled Maintenance

Wed, 28 Jan 2026 17:00:00 +0000

We will be upgrading the MariaDB database servers between 17:00 and 19:00 GMT on 28 Janr 2026 to upgrade them to a ilater version. A two hour window is allocated. However, the actual downtime is typically less than 30 minutes.

Starting (28 Jan at 17:12 UTC) We are starting this work now

Resolved (28 Jan at 18:25 UTC) Upgrade has been completed without issue

[Resolved] Unstable connectivity to Dogsbody infrastructure

Tue, 24 Jun 2025 17:29:00 +0000

We are tracking unstable connectivity to a number of our servers resulting in high packet loss. We are investigating.

Update (24 Jun at 05:56 UTC) This is an issue affecting the hosting provider on which our infrastructure resides. They are working on the problem.

Update (24 Jun at 20:02 UTC) The infrastructure is now coming back online now. We will continue to monitor the situation.

Resolved (24 Jun at 21:02 UTC) We are happy that this issue is now resolved.

[Resolved] MariaDB upgrades on Plesk Hosting server - Scheduled Maintenance

Thu, 03 Apr 2025 18:00:00 +0000

We will be upgrading the MariaDB database servers between 19:00 and 21:00 BST on 03 Apr 2025 to upgrade them to the latest version. A two hour window is allocated. However, the actual downtime is typically less than 30 minutes.

Starting (03 Apr at 18:02 UTC) We are starting this work now

Resolved (03 Apr at 19:55 UTC) Upgrade has been completed without issue

[Resolved] Reboot of Plesk Hosting server - Scheduled Maintenance

Tue, 14 Jan 2025 21:00:00 +0000

Our Plesk hosting servers will be rebooted on Tuesday between 21:00 and 23:00 GMT on Tuesday 14 Jan 2025 to upgrade them to a larger size. A two hour window is allocated. However, the actual downtime is typically less than 10 minutes.

Starting (14 Jan at 21:18 UTC) We are starting this work now

Resolved (14 Jan at 21:35 UTC) Reboot has been completed without issue

[Resolved] Issues with Plesk hosting

Tue, 05 Nov 2024 05:44:00 +0000

Our Plesk infrastructure has gone offline. We are investigating.

Update (05 Nov at 05:56 UTC) This is an issue affecting the physical host on which our infrastructure resides. The Infrastructure will now be migrated to new hardware automatically.

Update (05 Nov at 06:09 UTC) The infrastructure is now coming back online now. We will continue to monitor the situation.

Resolved (05 Nov at 06:31 UTC) We are happy that this issue is now resolved.

[Resolved] Scheduled Maintenance: Reboot of cPanel Hosting servers

Wed, 09 Aug 2023 20:00:00 +0000

Our cPanel hosting servers will be rebooted between 20:00 and 23:59 BST on Wednesday 09th Aug 2023 to install a number of critical updates. These include important security enhancements. A four-hour window is allocated. However, the actual downtime is typically less than 15 minutes.

[Resolved] Issues with contact via Slack

Thu, 27 Jul 2023 09:36:00 +0000

Slack has advised that Customers experiencing outages in Slack.

We are also seeing these issues. We are still contactable via phone and email if required.

Resolved (27 Jul at 10:36 UTC) This is now RESOLVED - Slack is now working again.

[Resolved] Outage of Phone System

Mon, 15 May 2023 12:02:00 +0000

Our phone system is currently offline due to an outage; We can still be contacted via our website, E-mail and Slack. Apologies or the inconvenience.

Resolved (15 May at 19:31 UTC) This is now RESOLVED - Our phone system is now working again.

[Resolved] Scheduled Maintenance: Reboot of WordPress Hosting servers

Thu, 27 Apr 2023 06:00:00 +0000

Our WordPress hosting servers will be rebooted between 07:00 and 08:00 BST on Thursday 27th April 2023 to install a number of critical updates. These include important security enhancements. A one hour window is allocated. However, the actual downtime is typically less than 15 minutes.

[Resolved] Outage of Phone System

Fri, 14 Apr 2023 06:47:49 +0000

Our phone system is currently offline due to an outage; We can still be contacted via our website, E-mail and Slack. Apologies or the inconvenience.

Resolved (14 Apr at 09:18 UTC) This is now RESOLVED - Our phone system is now working again.

[Resolved] Scheduled Maintenance: Reboot of cPanel Hosting servers

Wed, 21 Dec 2022 22:00:00 +0000

Our cPanel hosting servers will be rebooted between 22:00 and 23:59 BST on Wednesday 21st Dec 2022 to install a number of critical updates. These include important security enhancements. A two-hour window is allocated. However, the actual downtime is typically less than 15 minutes.

[Resolved] Scheduled Maintenance: Migration of Company E-mail

Wed, 09 Nov 2022 11:00:00 +0000

We are migrating our E-mail infrastructure and have taken the decision to do this work during the day to keep our services as online as possible.

Emails to and from Dogsbody Technology may be delayed during this time. No e-mail will be lost.

We will continue to monitor systems and do not rely on e-mail to be notified of issues.

Starting (09 Nov at 11:03 UTC) We are starting this work now.

Complete (09 Nov at 14:00 UTC) This migration is complete and e-mail is now flowing normally again. Theer may still be e-mail held on servers we don’t control which will come in over the next 2 hours

Resolved (09 Nov at 16:00 UTC) We are happy that the backlog of e-mails have been processed and everything is working as expected.

[Resolved] Reboot of WordPress Hosting server - Scheduled Maintenance

Wed, 17 Aug 2022 21:00:00 +0000

Our Wordpress hosting servers will be rebooted on Wednesday between 21:00 and 23:59 BST on Wednesday 17th Aug 2022 to install a number of critical updates. These include important security enhancements. A three-hour window is allocated. However, the actual downtime is typically less than 30 minutes.

Starting (17 Aug at 21:30 +0100) This work is being started now.

Resolved (17 Aug at 21:42 +0100) This work has been completed.

[Resolved] Networking outage

Tue, 02 Aug 2022 22:28:46 +0100

We are currently tracking another outage affecting our WordPress Hosting and support e-mail systems which started at 22:28 this evening (UK Time). This seems to be a networking fault in the datacentre hosting our infrastructure. All services are completely offline.

The datacentre is already aware of the issue and working on a resolution.

We’ll update you when we have more information

Identified (02 Aug at 21:58 UTC) The datacentre have informed us that the issue has been identified and a fix is being implemented.

Resolved (02 Aug at 23:28 +0100) Things look to be resolved now. All systems are back online. We are continuing to monitor closely.

[Resolved] Networking outage

Mon, 01 Aug 2022 22:38:46 +0100

We are currently tracking an outage affecting our WordPress Hosting and support e-mail systems which started at 22:38 this evening (UK Time). This seems to be a networking fault in the datacentre hosting our infrastructure. All services are completely offline.

The datacentre is already aware of the issue and working on a resolution.

We’ll update you when we have more information

Identified (01 Aug at 23:31 +0100) The datacentre have informed us that the issue has been identified and a fix is being implemented.

Resolved (02 Aug at 00:24 +0100) Things look to be resolved now. All systems are back online. We are continuing to monitor closely.

[Resolved] Security Patching of cPanel Hosting server - Scheduled Maintenance

Wed, 27 Jul 2022 20:00:00 +0100

The violet cPanel hosting server will have some downtime causing patches applied on Wednesday 27th July between 20:00 and 00:00 GMT to install a number of critical updates. These include important security enhancements. A four-hour window is allocated. However, the actual downtime is typically less than 30 minutes.

[Resolved] Reboot of cPanel Hosting server - Scheduled Maintenance

Sat, 09 Apr 2022 20:00:00 +0100

The violet cPanel hosting server will be rebooted on Saturday between 20:00 and 00:00 GMT on Saturday 9th Apr 2022 to install a number of critical updates. These include important security enhancements. A four-hour window is allocated. However, the actual downtime is typically less than 30 minutes.

Starting (09 Apr at 20:30 +0100) This work is being started now.

Resolved (09 Apr at 20:44 +0100) This work has been completed as planned without incident.

[Resolved] Slow sites on WordPress hosting servers

Mon, 28 Mar 2022 19:24:00 +0100

At 19:24 we were notified that sites on our WordPress hosting were running slowly.

Investigating (28 Mar at 19:52 +0100) We have identified that one of our security partners responsible for checking the security of our customers sites is being a little over zelous and is causing very high load on the infrastructure.

Monitoring (28 Mar at 21:19 +0100) We have taken the decision to block traffic from our security partner in order to get sites running at their ultimate speed again. This has returned sites to normal.

Resolved (28 Mar at 21:49 +0100) All systems are back to normal now, but we’re monitoring closely. In this case our own protection bit us. Our partner was not rate limited like normal traffic was and so managed to case this issue. We will be changing this setup during our next maintenance window.

[Resolved] Reboot of WordPress Hosting server - Scheduled Maintenance

Sat, 12 Mar 2022 07:00:00 +0000

Our Wordpress hosting servers will be rebooted on Thursday between 07:00 and 12:00 GMT on Saturday 12th Mar 2022 to install a number of critical updates. These include important security enhancements. A five-hour window is allocated. However, the actual downtime is typically less than 30 minutes.

Starting (12 Mar at 07:20 UTC) We are starting this work now

Resolved (12 Mar at 07:30 UTC) Reboot has been completed

[Resolved] Networking outage

Mon, 31 Jan 2022 08:32:00 +0000

We are currently tracking an outage affecting our WordPress and support e-mail systems which started at 08:32 this morning. This seems to be a networking fault in the datacentre hosting our infrastructure. The services aren’t completely offline however a lot of requests are being rejected.

We have raised an issue with the datacentre hosting your server and are are awaiting a reply. We are tracking a large number of issues with servers in this datacentre so we imagine they are already working on a resolution.

We’ll update you when we have more information

Update (31 Jan at 09:52 UTC) The Datacentre has replied with: “An issue was impacting IPv6 connectivity in our London data center was identified starting at ~8:22AM UTC. This issue has since been corrected as of ~9:33AM UTC. We will be monitoring this to ensure that it remains stable”.

Resolved (31 Jan at 10:00 UTC) We are happy that all systems have returned to normal. We did identify issues affecting IPv4 as well as IPv6 however this may well have been systems failing over to IPv4.

[Resolved] Scheduled Network Maintenance

Tue, 18 Jan 2022 00:00:00 +0000

The datacentre hosting these services will be performing network maintenance on Tuesday 18 January 2022 from 00:00 (UTC) until 03:30 (UTC). During this window, they will be performing code upgrades on some networking equipment. While they do not expect any downtime, a brief period of increased latency or packet loss may occur.

Resolved (18 Jan at 00:09 UTC) We detected a networking outage between 00:33 - 00:39 UTC this morning and only affected networking (mainly IPv6 but some IPv4). We are happy everything has returned to normal now.

[Resolved] Outage of our WordPress Hosting services

Wed, 12 Jan 2022 13:24:08 +0000

We were alerted to an outage with our WordPress hosting services between 13:24 and 13:30 UK time.

A number of malicous IPs were scanning sites causing increased resource usage. Our ratelimiting automatically detected and blocked these IPs, bringing resource usage back to normal resolving the issue.

[Resolved] Network Maintenance of cPanel Hosting

Tue, 07 Dec 2021 23:00:00 +0000

Our datacentre has informed us of some emergency maintenance work on part of their core network infrastructure…

“Our engineering team will work with Cisco TAC to re-introduce a core switch back into service. The switch was removed from service earlier today and is now ready to be returned to active service. All the work will be completed by our Network Team in tandem with Cisco TAC and Data Centre technicians. We advise customers to plan for some intermittent network interruption during the window. We will work to keep this to a minimum, but we do expect some short periods as the network converges to bring the spine back into service.”

[Resolved] Support Phonelines unavaliable

Mon, 22 Nov 2021 10:02:34 +0000

We have identified an issue with our external phone number becoming unavaliable.

Resolved (22 Nov at 10:35 UTC) We have identified the issue (it was DNS) which has now been resolved. All calls in and out are working again fully.

[Resolved] Reboot of WordPress Hosting server - Scheduled Maintenance

Tue, 09 Nov 2021 13:40:43 +0000

Our Wordpress hosting servers will be rebooted on Thursday between 08:00 and 12:00 GMT on Tue 23rd Mar 2021 to install a number of critical updates. These include general performance improvements and security enhancements.

A three-hour window is allocated. However, the actual downtime is typically less than 30 minutes.

Starting (11 Nov at 08:16 UTC) We are starting this work now

Resolved (11 Nov at 08:26 UTC) Reboot has been completed

[Resolved] Office phone system unavaliable

Wed, 13 Oct 2021 07:21:39 +0000

Our office phone system is currently offline. We are investigating

Resolved (13 Oct at 09:24 +0100) We have identified that the datacentre hosting our phone system are having some networking problems causing instability.

Resolved (13 Oct at 10:05 +0100) Things appear to have returned to normal. We will continue to monitor the situation.

Resolved (13 Oct at 10:42 +0100) The datacentre have confirmed that the issue is resolved and we can confirm that all systems are operational again.

[Resolved] cPanel Hosting - Network Maintenance

Fri, 10 Sep 2021 23:00:00 +0100

The Datacentre that hosts our cPanel servers will be carrying out core network upgrades. Customers may see a small period of disruption whilst services are moved between pairs of equipment. All connections that are being worked on are part of redundant pairs. All customers should consider their services to be “at risk” for the entire duration of the maintenance window

Our network engineering team will be moving services within the site between our current platform and our new 100G Cisco platform.

The maintenance work has been split into multiple nights to allow for a controlled and careful move of circuits between the devices with adequate time for testing of each moved connection and any rollbacks that may be required. We will be performing the maintenance on the nights 6th - 10th September 2021, beginning at 23:00 (BST) on each night and finishing at 04:00 (BST) the following morning.

All of the work will be completed by our experienced network and datacentre team.

As with any upgrade or maintenance work there is an increased risk to services. Customers may experience a brief period of service disruption as services fail to a redundant path. All customers should consider their services to be “at risk” for the entire duration of the maintenance window.

[Resolved] cPanel Hosting - Network Maintenance

Thu, 09 Sep 2021 23:00:00 +0100

Our network engineering team will be moving services within the site between our current platform and our new 100G Cisco platform.

All of the work will be completed by our experienced network and datacentre team.

[Resolved] cPanel Hosting - Network Maintenance

Wed, 08 Sep 2021 23:00:00 +0100

Our network engineering team will be moving services within the site between our current platform and our new 100G Cisco platform.

All of the work will be completed by our experienced network and datacentre team.

[Resolved] cPanel Hosting - Network Maintenance

Tue, 07 Sep 2021 23:00:00 +0100

Our network engineering team will be moving services within the site between our current platform and our new 100G Cisco platform.

All of the work will be completed by our experienced network and datacentre team.

[Resolved] cPanel Hosting - Network Maintenance

Mon, 06 Sep 2021 23:00:00 +0100

Our network engineering team will be moving services within the site between our current platform and our new 100G Cisco platform.

All of the work will be completed by our experienced network and datacentre team.

[Resolved] Reboot of cPanel Hosting - Scheduled Maintenance

Sun, 15 Aug 2021 20:00:00 +0100

Our cPanel hosting servers will be rebooted on Sunday between 20:00 and 23:00 BST on 15th Aug 2021 to install a number of critical updates. These updates patch vulnerabilities that meant any unprivileged user who exploited it could gain root privileges on the vulnerable host and any unprivileged user could exploit this vulnerability to crash systemd and the entire operating system.

A three-hour window is allocated. However, the actual downtime is typically less than 15 minutes.

Starting (15 Aug at 22:10 +0100) We are starting this work now

Complete (15 Aug at 22:33 +0100) This work is complete and all systems have returned to normal.

[Resolved] Connectivity to Support Email and Wordpress Hosting

Tue, 27 Jul 2021 21:21:00 +0100

We currently have intermittent connectivity issues to our email and wordpress hosting servers.

Ongoing (27 Jul at 21:37 +0100) This apears to be an issue with connectivity between the datacentre hosting these servers and the rest of the internet. We are already discussing options with them and will place workarounds in place as soon as possible.

Monitoring (27 Jul at 22:41 +0100) Things seem to have returned to normal. We will continue to observe things overnight.

Confirmed (27 Jul at 23:11 +0100) The datacentre have confirmed that they had a transit provider that was passing traffic on damaged fiber. They have now routed their network around the issue.

Resolved (28 Jul at 08:23 +0100) We are happy to report that everything has been stable for a number of hours so we are reslving this issue.

[Resolved] Reboot of WordPress Hosting server - Scheduled Maintenance

Wed, 21 Jul 2021 16:28:34 +0100

Our Wordpress hosting servers will be rebooted on Thursday between 08:30 and 10:30 BST on Thur 22nd Jul 2021 to install a number of critical updates. These updates patch vulnerabilities that meant any unprivileged user who exploited it could gain root privileges on the vulnerable host and any unprivileged user could exploit this vulnerability to crash systemd and the entire operating system.

A three-hour window is allocated. However, the actual downtime is typically less than 30 minutes.

Starting (22 Jul at 08:31 +0100) We are starting the work now

Complete (22 Jul at 08:46 +0100) This work is complete and all systems have returned to normal.

[Resolved] Outage of our cPanel hosting services

Tue, 13 Apr 2021 15:56:00 +0000

We tracked an outage with our cPanel hosting services between 15:56 and 16:02 UK time.

This was down to a large outage in the Datacenter that hosts these servers.

We have requested a root cause analysis from Datacenter to identify what the issues were.

[Resolved] Reboot of WordPress Hosting server - Scheduled Maintenance

Tue, 23 Mar 2021 10:38:00 +0000

Our Wordpress hosting servers will be rebooted on Thursday between 20:00 and 23:00 GMT on Tue 23rd Mar 2021 to install a number of critical updates. These include general performance improvements, enhancements to networking throughput, and a BIOS upgrade.

A three-hour window is allocated. However, the actual downtime is typically less than 30 minutes.

Update 21:30: This work is starting now.

Update 21:45: This work has been completed without issue.

[Resolved] E-mail could be delayed or bouncing

Mon, 22 Feb 2021 01:00:00 +0000

E-mail to and from Dogsbody Technology could be delayed or bounce. We are currently investigating the issue.

Update 09:00: Some remote DNS blocklist providers have blocked all IPv6 addresses of our upstream hosting provider. This only affects mail delivered via IPv6 where our customers are using one of these blocklists or their servers are using the same hosting provider as us.

Update 10:00: We now have a workaround in place for inbound mail to us and are working on a workaround for outbound mail from us.

Update 12:00: We now have a workaround in place for outbound mail from us. We are now looking at permanent options to resolve this.

23 Feb 2021: The blocklists have now removed the blocks. We are leaving workarounds in place for a couple of days to let the dust settle.

25 Feb 2021: We have been monitoring this over the last few days and have now rolled back the workarounds. Everything is working as expected.

[Resolved] Reboot of WordPress Hosting server - Scheduled Maintenance

Wed, 05 Aug 2020 02:00:00 +0000

Our Wordpress hosting servers will be rebooted on Thursday between 03:00 and 05:00 BST on Wed 05th Aug 2020 to install a number of critical updates. These include general performance improvements, enhancements to networking throughput, and a BIOS upgrade.

A two-hour window is allocated. However, the actual downtime is typically less than 30 minutes.

Update 03:25: This work has now been completed without issue.

[Resolved] Partial Outage of Support Email

Wed, 22 Jul 2020 12:27:00 +0000

Our Support Email servers are showing intermittent connectivity, we are Investigating.

Update 14:02: All systems have returned to normal. We are liaising with our datacentre regarding the cause of the outage.

[Resolved] Partial Outage of Support Email

Thu, 09 Jul 2020 16:45:00 +0000

Our Support Email servers are showing intermittent connectivity, we are Investigating.

Update 18:04: All systems have returned to normal. We are liaising with our datacentre regarding the cause of the outage.

[Resolved] Partial Outage of WordPress Hosting

Thu, 09 Jul 2020 16:45:00 +0000

Our WordPress hosting servers are showing intermittent connectivity, we are Investigating.

Update 18:04: All systems have returned to normal. We are liaising with our datacentre regarding the cause of the outage.

[Resolved] Partial Outage of WordPress Hosting

Sun, 24 May 2020 17:36:00 +0000

Our WordPress hosting servers are showing timeouts on some pages and others are slow to respond. We are Investigating.

Update: 18:52 We have identified that a very large number of WordPress sites are being attacked from a very large number of sources. This is very hard to automatically differentiate from legitimate traffic. We are attempting to manually identify a commonality.

Update: 19:12 The attack continues but we are happy that we have mitigated the worst of it. We will continue to monitor and block traffic as required.

Update 20:09 We are continuing to block attacks and monitor the situation however we are happy that sites are up and responding.

Update 21:18 Traffic has returned to normal and all systems are nominal again.

[Resolved] Connectivity Issues - cPanel Hosting

Sat, 23 May 2020 05:46:00 +0000

Our general purpose cPanel hosting servers are showing intermittent connectivity, we are Investigating.

Update: 07:10: Connectivity has returned to normal, we are continuing to investigate the situation.

Update: 09:04 The datacenter have confirmed that the outage was a result of maintenance. We are happy that the situation is resolved.

[Resolved] Connectivity Issues - cPanel Hosting

Mon, 27 Apr 2020 15:11:00 +0000

We are aware of connectivity issues to our cPanel hosting servers and are currently investigating. We will provide additional updates as we continue to gather information.

Update 16:25: We have identified that the issue is affecting the entire datacentre who have lost all connectivity.

Update 17:45: The datacentre are still working to fix connectivity and are currently working alongside Cisco to resolve the issues.

Update 18:32: Systems are returning to normal. We will continue to monitor the situation.

Update 22:15: We are happy that all connectivity has returned to normal. The datacentre should issue us with a root cause / full report in the next few days.

[Resolved] Connectivity Issues - Support via Email

Wed, 01 Apr 2020 22:05:00 +0000

We are aware of connectivity issues to our Email servers and are currently investigating. No e-mail will be lost as it is currently being queued on an off-site backup relay however it maybe delayed. We can still be contacted via phone (+44 01276 818576) and social media if required. We will provide additional updates as we continue to gather information.

Update 23:35: We have identified the connectivity issues and believe it to be resolved but are continuing to monitor the situation closely

Update 00:05: Connectivity has remained stable, and we’re confident this matter has been resolved. If you are still experiencing issues, please contact our support team for assistance.

[Resolved] Connectivity Issues - WordPress Hosting

Wed, 01 Apr 2020 22:05:00 +0000

We are aware of connectivity issues to our WordPress hosing servers and are currently investigating. We will provide additional updates as we continue to gather information.

Update 23:35: We have identified the connectivity issues and believe it to be resolved but are continuing to monitor the situation closely

Update 00:05: Connectivity has remained stable, and we’re confident this matter has been resolved. If you are still experiencing issues, please contact our support team for assistance.

[Resolved] Reboot of cPanel Hosting Servers

Tue, 14 Jan 2020 09:01:00 +0000

our cPanel hosting servers will be rebooted on Thursday between 06:00 and 08:00 UTC on Thu 16th Jan 2020 to load a new kernel.

The outage should only last around 5-10 minutes while the systems reboots.

Update 06:54: We are starting this work now.

Update 07:08: The system has not come up normally, we are investigating.

Update 07:59: We have identified an issue with the network card which has now been resolved and the system is returning to normal.

Update 08:15: This work has now been completed and the server is now running normally.

[Resolved] Reboot of WordPress Hosting Servers

Mon, 13 Jan 2020 13:36:00 +0000

Due to popularity; our WordPress hosting servers will be rebooted Thursday between 06:00 and 08:00 UTC on Thu 16th Jan 2020 to add more storage.

The outage should only last around 5-10 minutes while the systems reboot and new storage is attached.

Update 06:43: We are starting this work now.

Update 06:54: This work has now been completed without issue.

[Resolved] Reboot of WordPress Hosting server - Scheduled Maintenance

Thu, 24 Oct 2019 23:00:00 +0000

Our Wordpress hosting servers will be rebooted Friday between 00:01 and 02:00 UTC on 25th Oct 2019 to reload a new kernel.

A two-hour window is allocated. However, the actual downtime is typically less than 30 minutes.

Update 01:15: This work has now been completed without issue.

[Resolved] E-mail outage of old domains

Thu, 19 Sep 2019 15:35:00 +0000

Between 16:35 and 20:35 BST email to our old domains (dogsbodytechnology.com and dogsbodyhosting.net) may have bounced. This was due to a error while migrating between systems and has now been corrected. E-mail to our main domain (dogsbody.com) was not affected.

[Resolved] Reboot of WordPress Hosting servers

Fri, 16 Aug 2019 08:58:00 +0000

Our WordPress Hosting servers will be rebooted Saturday between 08:00 and 11:00 UTC on Saturday 17th Aug 2019 to load new a new kernel.

This update patched a vulnerability that meant that a local attacker could read sensitive data out of memory.

The outage should only last around 5 minutes while the systems reboots.

Update 11:16: This work is starting now

Update 11:22: This work has now been completed without issue.

[Resolved] Issues with contact via Slack

Mon, 29 Jul 2019 14:53:00 +0000

We’re having issues sending and receiving some messages. Slack have an incident detailing this.

Update: This is now resolved

[Resolved] Office phones have intermittant connectivity

Wed, 10 Jul 2019 08:30:00 +0000

We currently have intermittent connectivity from our office which is affecting phone calls to the business.

Our ISP has been notified who are investigating.

Update: 12:12: We are happy that this has been resolved but are watching our metrics closely.

Update: 14:26: We are closing this issue as resolved.

[Resolved] Network maintenance affecting cPanel hosting

Tue, 18 Jun 2019 08:00:00 +0000

Network maintenance will be carried out between 09:00 and 09:30 BST on Tue 18th Jun 2019

Update: 09:39 This maintenance has over run, we’ll update here when we have more info

Update: 10:11 This maintenance has been completed

[Resolved] Email Server Issues

Wed, 05 Jun 2019 07:52:00 +0000

We’re investigating issues with one of our email servers. We will be slower to respond to emails at this time as they will be delayed. If you urgently need to contact us please phone us.

Update: 09:24 This issue has been resolved.

[Resolved] Reboot of cPanel Servers

Sat, 01 Jun 2019 08:00:00 +0000

Our cPanel hosting servers will be rebooted between 09:00 and 12:00 UTC on Sat 1st Jun 2019 to load new a new kernel.

This update patches the recent ZombieLoad vulnerability that meant that a local attacker could escalate their privileges on the system.

The outage should only last around 5 minutes while the systems reboots.

Update 9:04 This work is starting now.

Update 9:17 This work has been completed without issue.

[Resolved] Outage of Support via E-mail

Fri, 31 May 2019 12:22:00 +0000

We’re currently investigating an issue that is affecting our external e-mail. This issue appears to be affecting a large number of servers in the same datacentre. We’ll update here when we have more.

Update: 13:29 All services are back online and the upstream ISP is investigating.

Update: 14:31 We are happy that systems are up and stable.

[Resolved] WordPress Hosting Outage

Fri, 31 May 2019 12:22:00 +0000

We’re currently investigating an issue that is affecting WordPress hosting. This issue appears to be affecting a large number of servers in the same datacentre. We’ll update here when we have more.

Update: 13:29 All services are back online and the upstream ISP is investigating

Update: 14:31 We are happy that systems are up and stable.

[Resolved] Migration of WordPress hosting server

Wed, 29 May 2019 20:00:00 +0000

One of our WordPress hosting servers will be migrated this evening between 21:00 and 23:59 BST on Wed 29th May 2019 to move to a new host server.

The outage should only last around 15 minutes while the migration is carried out.

Update: 22:21 This work is starting now.

Update: 22:32 This work has now been completed without issue.

[Resolved] Outage affecting WordPress hosting sites

Wed, 29 May 2019 12:15:00 +0000

We’re tracking an issue affecting our WordPress hosting sites.

Update: 13:30 We’ve identified an issue with the server and are taking steps to rectify this. Websites are likely to be slow to load during this time.

Update: 14:02 The sites are now back online and stable. We are keeping a close eye on this while we make sure it is permanently resolved.

Update: 15:14 The affected server has remained stable for over an hour. We’re carrying out maintenance this evening to reduce the likelihood this issue returns.

[Resolved] Slow response times due to fire

Tue, 28 May 2019 09:30:00 +0000

There is a fire in our building. The company has decamped to another location and are online but at reduced capacity.

Update 11:51 The fire brigade have given the all clear and we are now back online without issue.

[Resolved] Slow response times due to fire

Tue, 28 May 2019 09:30:00 +0000

There is a fire in our building. The company has decamped to another location and are online but at reduced capacity. Phone calls will be routed to voicemail or our emergency on call technician for urgent issues.

Update 11:51 The fire brigade have given the all clear and we are now back online without issue.

[Resolved] Slow response times due to fire

Tue, 28 May 2019 09:30:00 +0000

There is a fire in our building. The company has decamped to another location and are online but at reduced capacity.

Update 11:51 The fire brigade have given the all clear and we are now back online without issue.

[Resolved] Migration of WordPress hosting sites to new servers

Sat, 25 May 2019 15:55:00 +0000

Customers on our WordPress will be migrated to new servers between 20:00 and 22:59 UTC on Sun 26th May 2019.

This update will roll out an updated version of PHP as well as a speed increase for all sites. All sites have been tested to the best of our ability.

Each site should only experience an outage of around 20 minutes while each server is migrated.

Update 21:53: This migration as now been completed without issue

[Resolved] Outage of 'Purple' LAMP server

Thu, 02 May 2019 01:40:00 +0000

We are tracking a report of network issue with one of our LAMP servers (Purple) and are investigating now

Update The server is hard offline and unresponsive. We have technicians in the data centre investigating.

Update The server is back online and we are investigating the cause of the outage.

Update We are happy the server is online and stable again. A full investigation will be carried out.

[Resolved] Issues with contact via Slack

Fri, 05 Apr 2019 01:55:00 +0000

Slack has advised that customers are experiencing degraded functionality on their service.

We haven’t actually noticed any issues ourselves but suspect that issues maybe affecting customers differently. We are still contactable via phone and email if required.

Update: 09:55 This issue has now been resolved.

[Resolved] Our E-mail is changing

Sat, 16 Mar 2019 19:08:00 +0000

At 08:00 UTC on Tue 19th Mar 2019 we will be moving our support & accounts systems from dogsbodytechnology.com to dogsbody.com.

Support tickets and Invoices will be start being sent from dogsbody.com including replies to existing tickets.

Any e-mail sent to dogsbodytechnology.com will continue to be received.

While we don’t envisage any issues we do encourage users to update their address books appropriately.

[Resolved] cPanel Hosting maintenence

Fri, 08 Mar 2019 11:10:00 +0000

Our ‘Violet’ cPanel server will be briefly offline whilst we troubleshoot a networking issue. This will only affect some customers on our cPanel hosting package.

Update - This work has now been completed

[Resolved] Reboot of Purple Server

Mon, 18 Feb 2019 12:58:00 +0000

The Purple server will be rebooted on Tuesday between 21:00 and 23:59 UTC on Tue 19th Feb 2019 to fix a RAID issue.

The outage should only last around 5 minutes while the systems reboots.

Update: 21:26 - This work is starting now

Update: 21:34 - This work is now complete without issue

[Resolved] New certificates for Purple Server

Sat, 02 Feb 2019 22:30:00 +0000

The SSL certificates used by the server have been updated in the following contexts…

Control Panel
Webmail
SMTP
IMAP
POP3

… while this should not cause any issues we have had reports in the past of old email clients that required restarting to accept the new certificate.

Please feel free to contact us shout you have any other issues.

[Resolved] Reboot of Purple Server

Tue, 30 Oct 2018 10:54:00 +0000

The Purple server will be rebooted Saturday between 09:00 and 12:00 UTC on Sat 3rd Nov 2018 to fix a RAID issue.

The outage should only last around 5 minutes while the systems reboots.

Update: 11:28 - This work is starting now

Update: 11:42 - This work is now complete without issue

[Resolved] Out of office training day - Delayed response

Thu, 30 Aug 2018 14:12:00 +0000

We are on a company training day. Response maybe delayed. All Maintenance customer servers will be monitored and actioned as normal. Non-urgent work maybe actioned on Monday. If you have an urgent issue please call the office to be put through to our on call engineers.

[Resolved] Reboot of Purple Server

Thu, 16 Aug 2018 12:37:00 +0000

The Purple server will be rebooted Friday between 21:00 and 23:59 BST on Fri 17th Aug 2018 to patch a new variation of the spectre vulnerability.

This vulnerability meant that a local attacker could read private data out of memory.

The outage should only last around 5 minutes while the systems reboots.

Update: 21:52 - This work is starting now

Update: 21:59 - This work has now been completed without incident.

[Resolved] Reboot of Purple Server

Tue, 03 Jul 2018 14:58:00 +0000

The Purple server will be rebooted Wednesday between 21:00 and 23:59 BST on Wed 04th Jul 2018 to patch a new variation of the spectre vulnerability.

This vulnerability meant that a local attacker could read private data out of memory.

The outage should only last around 5 minutes while the systems reboots.

Update: 22:03 - This work is starting now

Update: 22:08 - This work has now been completed without incident.

[Resolved] E-mail delays on mail passing through Purple

Mon, 02 Jul 2018 12:40:00 +0000

One of our customers has damaged the reputation of the server causing e-mail to be delayed.

Update: We have implemented a work around and are routing mail via another server so that it is delivered without delay. We will continue to monitor the situation and plan to switch back to direct routing when the issues have been resolved.

Update: The work around has now been rolled back and mail is now being delivered directly from the server again.

[Resolved] Purple Server webserver restarts

Thu, 07 Jun 2018 14:03:00 +0000

The Purple server had a few brief outages whilst configuration changes were made between 14:30 and 15:00 BST on Thu 7th Jun 2018.

These issues are now resolved as the changes have been made.

[Resolved] Reboot of Indigo Server

Wed, 23 May 2018 12:39:00 +0000

The Indigo server will be rebooted Thursday between 21:00 and 23:59 BST on Thu 24th May 2018 to patch a new variation of the spectre vulnerability.

This vulnerability meant that a local attacker could read private data out of memory.

The outage should only last around 5 minutes while the systems reboots.

Update: 22:42 - This work is starting now

Update: 22:48 - This work has now been completed without incident.

[Resolved] Reboot of Purple Server

Wed, 23 May 2018 12:38:00 +0000

The Purple server will be rebooted Thursday between 21:00 and 23:59 BST on Thu 24th May 2018 to patch a new variation of the spectre vulnerability.

This vulnerability meant that a local attacker could read private data out of memory.

The outage should only last around 5 minutes while the systems reboots.

Update: 22:33 - This work is starting now

Update: 22:42 - This work has now been completed without incident.

[Resolved] Purple server outage

Tue, 08 May 2018 09:57:00 +0000

We have identified an issue with the Purple hosting server and are working to rectify it as soon as possible.

Update: A failed update caused the firewall to block all traffic. We have now resolved this and are further investigating the cause to try to avoid this issue in the future.

[Resolved] Purple server outage

Fri, 04 May 2018 08:55:00 +0000

We have identified an issue with the Purple hosting server and are working to rectify it as soon as possible.

Update: A failed update caused the firewall to block all traffic. We have now resolved this.

[Resolved] Reboot of Email Server

Wed, 02 May 2018 10:03:00 +0000

Support Email services will be unavailable while the server is rebooted on Thursday between 20:00 and 23:59 BST on Mon 30th Apr 2018 to load in a new kernel.

The outage should only last around 5 minutes while the systems reboots.

No email’s will be lost during this time.

[Resolved] Reboot of Email Server

Mon, 30 Apr 2018 09:37:00 +0000

Support Email services will be unavailable while the server is rebooted on Monday between 21:00 and 23:00 BST on Mon 30th Apr 2018. This is to patch the spectre vulnerability.

This vulnerability meant that a local attacker could read private data out of memory.

[Resolved] Reboot of Indigo Server

Mon, 30 Apr 2018 09:33:00 +0000

The Indigo server will be rebooted Tuesday between 20:00 and 22:00 BST on Tue 01th May 2018 to patch the spectre vulnerability.

This vulnerability meant that a local attacker could read private data out of memory.

[Resolved] Reboot of Indigo Server

Fri, 23 Feb 2018 10:06:00 +0000

The Indigo server will be rebooted Sunday between 10:00 and 12:00 UTC on Sun 25th Feb 2018 to load new a new kernel.

The outage should only last around 5 minutes while the systems reboots.

Update: 10:31 - This work has now been completed without incident.

[Resolved] Purple Server Network Maintenance

Fri, 02 Feb 2018 16:24:00 +0000

The hosting provider for the Purple server will be carrying out network maintenance between 23:00 and 06:00 UTC on Wed 07th Feb 2018

The hosting provider has indicated that there may be network interruptions lasting up to 20 minutes between these times.

[Resolved] Email server issues

Wed, 24 Jan 2018 09:24:00 +0000

Our upstream provider is having connectivity issues. Customers may find emails to us are delayed and we may be delayed in responding to emails.

Update: 10:14 - The network issues have been resolved, email is now operating normally

[Resolved] Indigo network issues

Wed, 24 Jan 2018 09:21:00 +0000

Our upstream provider is having connectivity issues, customers on Indigo will be affected.

Update: 10:14 - The network issues have been resolved, Indigo is now operating normally

[Resolved] Reboot of Indigo Server

Wed, 17 Jan 2018 21:44:00 +0000

The Indigo server will be rebooted Thursday between 05:00 and 06:00 UTC on Thu 18th Jan 2018.

This update will patch the much publicised Meltdown vulnerability on our servers host system.

The outage should only last around 5 minutes while the systems reboots.

[Resolved] Reboot of Purple Server

Thu, 04 Jan 2018 13:34:00 +0000

The Purple server will be rebooted Friday between 21:00 and 23:59 UTC on Fri 05th Jan 2018 to load new a new kernel.

This update patched the Meltdown and Spectre vulnerabilities.

The outage should only last around 5 minutes while the systems reboots.

Update: 22:30 - We are about to start this work

Update: 22:39 - This work has now been completed without incident.

[Resolved] Migration of Indigo Server

Wed, 20 Dec 2017 17:07:00 +0000

The Indigo server will be migrated on Sunday between 21:00 and 23:59 UTC on Sun 24th Dec 2017 to move to new hardware.

The outage should only last around 10 minutes while the migration is carried out.

Update: 21:04 - We are about to start this work

Update: 21:14 - This work has now been completed without incident.

[Resolved] Reboot of Purple Server

Fri, 17 Nov 2017 09:46:00 +0000

The Purple server will be rebooted Saturday between 21:00 and 23:59 UTC on Sat 18th Nov 2017 to load new a new kernel.

This update patched a vulnerability that meant that a local attacker could escalate their privileges on the system.

The outage should only last around 5 minutes while the systems reboots.

Update: 21:17 - This work has now been completed without incident.

[Resolved] PHP Upgrade on Purple Server

Thu, 19 Oct 2017 11:03:00 +0000

We will be upgrading PHP on the Purple server between 10:00 and 17:00 BST on Sun 22nd Oct 2017.

We will be upgrading the server to PHP v5.6.31.

We have fully tested this upgrade and don’t anticipate any issues however this may affect people running old scripts written for older versions of PHP.

We are not anticipating any downtime however some services will be restarted which may cause outages of a few seconds.

Please take this as an opportunity to check the version of any CMS system you are using (such as Wordpress or Joomla) and make sure you are using the latest version. This is required for the security of your site as well as giving you the latest features.

Update 11:44: We are about to start this work and will update when this work has been done.

Update 11:57: This work has been done without issue.

[Resolved] Reboot of Purple Server

Mon, 09 Oct 2017 09:51:00 +0000

The Purple server will be rebooted Tuesday between 20:00 and 22:59 UTC on Tue 10th Oct 2017 to load new a new kernel.

The outage should only last around 5 minutes while the systems reboots.

Update: 22:21 - This work has now been completed without incident.

[Resolved] Reboot of Purple Server

Wed, 27 Sep 2017 12:59:00 +0000

The Purple server will be rebooted today between 20:00 and 22:59 UTC on Wed 27th Sep 2017 to load new a new kernel. This update patched a vulnerability that meant that a local attacker could escalate their privileges on the system. The outage should only last around 5 minutes while the systems reboots.

[Resolved] Problems with email into support system

Fri, 11 Aug 2017 15:46:00 +0000

We currently have an issue with our support ticketing system and have temporarily paused emails coming into our ticketing system to ensure messages aren’t lost while we debug the problem.

Due to the reduced visibility of support tickets we maybe slower responding to messages during this period. Please feel free to call us on +44 (0)1276 818576 if you have any urgent issues.

Email directly to staff members will not be affected.

Update: 13 Aug 2017 23:47 - We have a working solution and have successfully imported all the mail from 11 Aug 2017 that was held on the server. We won’t enable this externally just yet as we wish to view the mail entering the system and check everything is OK so this will be done tomorrow morning.

Update: 14 Aug 2017 09:35 - All services back to normal. Queued mail has been processed. No mail was lost.

[Resolved] Purple Network Outage

Wed, 02 Aug 2017 13:48:00 +0000

The Purple server will have a network outage at 15:10 BST today while the router is rebooted for emergency maintenance. This may take up to 15 minutes while the router reboots.

[Resolved] Delayed responses to phones and email

Fri, 23 Jun 2017 11:59:00 +0000

We are moving offices from Friday the 30th June to Monday the 3rd July to Cody Technology Park.

During this time we may have delayed response times to phone calls and emails.

If you urgently need us call 07718679512.

[Resolved] Reboot of Indigo Server

Tue, 20 Jun 2017 18:57:00 +0000

The Indigo server will be rebooted Tuesday between 22:00 and 23:59 BST on Tue 20th Jun 2017 to load new a new kernel.

This update patched the Stack Clash vulnerability.

The outage should only last around 5 minutes while the systems reboots.

Update: 22:23 - This work has now been completed without incident.

[Resolved] Reboot of Purple Server

Tue, 20 Jun 2017 11:33:00 +0000

The Purple server will be rebooted Tuesday between 22:00 and 23:59 BST on Tue 20th Jun 2017 to load new a new kernel.

This update patched the Stack Clash vulnerability.

The outage should only last around 5 minutes while the systems reboots.

Update: 22:27 - This work has now been completed without incident.

[Resolved] Email server issues

Tue, 16 May 2017 14:32:00 +0000

We are currently experiencing issues with our incoming mail server. Customers may find emails to us are delayed.

Update: 15:47 - The ISP that hosts this server had a temporary routing issue. We are watching the issue to ensure the problem doesn’t return.

Update: 16:38 - Systems have been running without issue for an hour. Downtime was only 3 minutes. Closing this incident.

[Resolved] Indigo connectivity issues

Tue, 16 May 2017 14:31:00 +0000

We are currently experiencing issues with connectivity to Indigo, customers with WordPress sites on this server may have issues connecting to their sites.

Update: 15:47 - The ISP that hosts this server had a temporary routing issue. We are watching the issue to ensure the problem doesn’t return.

Update: 16:38 - Systems have been running without issue for an hour. Downtime was only 3 minutes. Closing this incident.

[Resolved] Reboot of email server

Thu, 13 Apr 2017 09:03:00 +0000

The email server will be rebooted Thursday between 20:00 and 22:59 UTC on Thu 13th Apr 2017 to load in a new kernel.

The outage should only last around 5 minutes while the systems reboots.

No email’s will be lost during this time.

[Resolved] Reboot of Indigo Server

Thu, 13 Apr 2017 08:46:00 +0000

The Indigo server will be rebooted Thursday between 20:00 and 22:59 UTC on Thu 13th Apr 2017 to load in a new kernel.

The outage should only last around 5 minutes while the systems reboots.

[Resolved] Reboot of Purple Server

Wed, 12 Apr 2017 14:40:00 +0000

The Purple server will be rebooted Thursday between 20:00 and 22:59 UTC on Thu 13th Apr 2017 to load in a new kernel.

This update patched a vulnerability that meant that a local attacker could escalate their privileges on the system.

The outage should only last around 5 minutes while the systems reboots.

[Resolved] Outage of all services on Purple

Wed, 08 Mar 2017 05:47:00 +0000

Server appears offline. We are investigating to find the cause.

Update: 06:32 - Disk IO & CPU are at 100%. The server is technically up but all sites and services are so slow as to be unresponsive.

Update: 06:50 - Server back online. Services appear OK. Investigating what could have caused the outage and watching to make sure it doesn’t happen again.

Update: 07:04 - Server stable and working correctly again. We will continue to work on the root cause of the issue.

[Resolved] Reboot of Purple Server

Fri, 24 Feb 2017 11:55:00 +0000

The Purple server will be rebooted Sunday between 21:00 and 23:59 UTC on Sun 26th Feb 2017 to load new a new kernel.

This update patched a vulnerability that meant that a remote attacker could escalate their privileges on the system.

The outage should only last around 5 minutes while the systems reboots.

[Resolved] Reboot of Purple Server

Fri, 13 Jan 2017 14:59:00 +0000

The Purple server will be rebooted Saturday between 21:00 and 23:59 UTC on Sat 14th Jan 2017 to load new a new kernel.

This update patched a vulnerability that meant that a remote attacker could corrupt memory and execute arbitrary code.

The outage should only last around 5 minutes while the systems reboots.

[Resolved] Reboot of Purple Server

Wed, 26 Oct 2016 11:29:00 +0000

The Purple server will be rebooted tonight between 21:00 and 23:00 UTC on Wed 26th Oct 2016 to load new a new kernel.

This update fixes the the Dirty COW vulnerability.

The outage should only last around 5 minutes while the systems reboots.

[Resolved] WordPress sites on Indigo Server

Fri, 26 Aug 2016 16:33:00 +0000

Dogsbody Technology continuously monitors the health of our equipment and we’ve been alerted to a condition which affects the physical server on which our customers WordPress sites are hosted. While we have determined that this is not an emergency, this should be addressed in order to optimize the performance of the server.

We have scheduled a maintenance window for the server: Friday, September 16, 2016 at 3:00 AM UTC

Downtime from this maintenance is expected to be no more than 1 hour. Please note, however, that the entire maintenance window may be required.

Please do not hesitate to contact us if you have any questions concerning this maintenance window.

[Resolved] PHP Upgrade on Purple Server

Thu, 21 Jul 2016 11:39:00 +0000

We will be upgrading PHP on the Purple server between 10:00 and 11:00 UTC on Mon 25th Jul 2016.

We will be upgrading the server to PHP v5.6.23-1 which is required to support some of the latest CMS products being released.

We have fully tested this upgrade and don’t anticipate any issues however this may affect people running old scripts written for older versions of PHP.

We are not anticipating any downtime however some services will be restarted which may cause outages of a few seconds.

[Resolved] PHP Upgrade on Purple Server

Tue, 31 May 2016 15:14:00 +0000

We will be upgrading PHP on the Purple server between 13:00 and 14:00 UTC on Wed 8th Jun 2016.

We will be upgrading the server to PHP v5.6.21-2 which is required to support some of the latest CMS products being released.

We have fully tested this upgrade and don’t anticipate any issues however this may affect people running old scripts written for older versions of PHP.

We are not anticipating any downtime however some services will be restarted which may cause outages of a few seconds.

Please take this as an opportunity to check the version of any CMS system you are using (such as Wordpress, Joomla or Drupal) and make sure you are using the latest version. This is required for the security of your site as well as giving you the latest features.

[Resolved] PHP Upgrade on Purple Server

Thu, 05 May 2016 15:00:00 +0000

We will be upgrading PHP on the Purple server between 16:00 and 17:00 UTC on Fri 6th May 2016.

We will be upgrading to the PHP 5.5.34 security release in order to protect websites hosted on this server against attack.

We have tested this upgrade and are not envisaging any issues, but services may be unavailable for a few seconds whilst we perform the upgrade.

Please take this opportunity to make sure any CMS software you are using is fully up to date in order to protect your site and ensure you’re making the most of the latest features.

[Resolved] PHP Upgrade on Purple Server

Thu, 07 Apr 2016 10:03:00 +0000

We will be upgrading PHP on the Purple server between 10:00 and 11:00 UTC on Fri 8th Apr 2016.

We will be upgrading the server to PHP v5.5.33 which is required to support some of the latest CMS products being released.

We have fully tested this upgrade and don’t anticipate any issues however this may affect people running old scripts written for older versions of PHP.

We are not anticipating any downtime however some services will be restarted which may cause outages of a few seconds.

[Resolved] Support email issues

Thu, 31 Dec 2015 13:42:00 +0000

Our internal infrastructure is caught up in the massive attack going on against Linode this Christmas period. Emails to us maybe delayed and we maybe slow replying. No email will be lost as we have a backup server with another ISP that holds onto it until things are back up.

If you need to contact us urgently please call +44 1276 818576.

We apologise for any inconvenience.

[Resolved] PHP Upgrade on Purple Server

Fri, 04 Dec 2015 16:08:00 +0000

We will be upgrading PHP on the Purple server between 20:00 and 21:00 UTC on Sun 13th Dec 2015.

We will be upgrading the server to PHP v5.5.29 which is required to support some of the latest CMS products being released.

We have fully tested this upgrade and don’t anticipate any issues however this may affect people running old scripts written for older versions of PHP.

We are not anticipating any downtime however some services will be restarted which may cause outages of a few seconds.

[Resolved] Support Email Outage

Thu, 03 Dec 2015 16:02:00 +0000

We will be upgrading our internal support system next week between 11:00 and 13:00 UTC on Thu 10th Dec 2015.

All support emails will be held on our backup servers until the migration is complete.

Should you need to contact us urgently, please call us on +44 1276 818576

[Resolved] Authentication Issues on Purple

Sat, 26 Sep 2015 08:40:00 +0000

It seems users on the Purple server cannot login to collect mail or update their sites. It is suspected that this is caused by an upgrade done at 19:37 last night.

Update 11:31: We can confirm that the PAM (Password Authentication Module) configuration on the server was broken using last night’s upgrade. We have now fixed this issue and apologise for any inconvenience caused. No email will have been lost during this outage.

[Resolved] PHP upgrade on Purple Server

Wed, 23 Sep 2015 14:03:00 +0000

We will be completing planned maintenance on the Purple server between 20:00 and 21:00 UTC on Mon 28th Sep 2015 to upgrade PHP to v5.4.45.

We are not anticipating any downtime however the webserver will be restarted which may cause an outage of a few seconds. If you have any issues with your site or the control panel after the upgrade then please contact us as soon as possible.

[Resolved] PHP & BlueOnyx upgrade on Purple Server

Tue, 18 Aug 2015 15:33:00 +0000

We will be completing planned maintenance on the Purple server between 20:00 and 22:00 UTC on Wed 19st Aug 2015 to upgrade PHP to v5.4.44 and BlueOnyx to v5208R.

This upgrade will require that the server be rebooted which will cause an outage of around 3 minutes at some point during this window.

BlueOnyx 5208R brings a whole new control panel to the server which may take some getting used to but there are handy helpers throughout that should point you in the right direction.

If you have any issues with your site or the control panel after the upgrade then please contact us as soon as possible.

[Resolved] PHP upgrade on Purple Server

Mon, 20 Jul 2015 10:59:00 +0000

We will be completing planned maintenance on the Purple server between 21:00 and 22:00 UTC on Wed 22nd Jul 2015. to upgrade PHP to v5.4.42.

We are not anticipating any downtime however the webserver will be restarted which may cause an outage of a few seconds.

If you have any issues with your site after the upgrade then please contact us as soon as possible.

[Resolved] PHP upgrade on Purple Server

Sun, 14 Dec 2014 20:07:00 +0000

We will be completing planned maintenance on the Purple server between 17:00 and 19:00 UTC on Sun 21st Dec 2014. to upgrade PHP to v5.4.35.

We are not anticipating any downtime however the webserver will be restarted which may cause an outage of a few seconds.

If you have any issues with your site after the upgrade then please contact us as soon as possible.

[Resolved] Planned Maintenance to Purple Server

Thu, 13 Nov 2014 21:07:00 +0000

We will be completing planned maintenance on the Purple server between 20:00 and 22:00 UTC on Sun 23rd Nov 2014.

We are not anticipating any downtime however some services will be restarted which may cause outages of a few seconds.

Planned work…

Upgrade OS to (security patches have already been installed)
Upgrade PHP from v5.4.31 to v5.4.33
Roll out stronger default encryption settings for HTTPS as well as SSL connections used for FTP and email (SMTP, IMAP & POP3).

This change to SSL settings may cause issues with older computers connecting to our services. If you have any problems at all please contact us and we’ll find the best way forward.

[Resolved] Planned Orange Outage

Tue, 02 Sep 2014 09:25:00 +0000

We currently have a disk failure on our orange server and will be taking this server offline for ~10 minutes to swap the disk. This work will be done between 17:00 and 19:00 UTC on Tue 2nd Sep 2014.

No customer sites will be affected by this outage however our domains will go offline while the upgrade takes place.

DNS will continue to work due to offsite replication and email will be queued on a separate machine to be delivered when services are restored.

Should you need to contact us urgently, please call +44 1276 818576.

[Resolved] PHP upgrade on Purple server

Sat, 02 Aug 2014 09:00:00 +0000

We will be upgrading PHP on the Purple server between 21:00 and 22:00 UTC on Sun 10th Aug 2014.

We will be upgrading the server to PHP v5.4.31 which is required to support some of the latest CMS products being released.

We have fully tested this upgrade and don’t anticipate any issues however this may affect people running old scripts written for older versions of PHP.

N.B We will be starting to audit sites on our shared servers next month and will be contacting any users that are running old/insecure sites.

[Resolved] Reboot of Orange and Purple Servers

Fri, 01 Aug 2014 09:40:00 +0000

Servers Orange and Purple will be rebooted tonight between 21:00 and 22:00 UTC to load new a new kernel.

The outage should only last around 3 minutes while the systems reboots.

[Resolved] Reboot of Purple Server

Fri, 11 Jul 2014 11:26:00 +0000

To maintain uptime (ironically) and load some new security features we will be rebooting the Purple server between the hours of 21:00 and 22:00 UTC.

The outage will only last around 3 minutes.

[Resolved] Outage of services on Orange and Purple servers

Tue, 11 Feb 2014 13:20:00 +0000

We are getting high packet loss to our orange and purple servers.

Initial investigations show this is a networking issue with our upstream provider. A ticket has been raised and we continue to investigate.

Update: We have now received the following from our upstream provider…

This evening at approximately 1AM we were the target of a significant DDoS attack, approximately 75Gbit/s in size.

As a result, many upstream connections were affected and this would have caused some level of packet loss for clients, ranging from minor to extreme, for approximately 30 minutes. Depending on where users connect to your service from would depend on whether they were affected.

Our group’s network and infrastructure team were alerted to identify the destination of the attack, which was null-routed as soon as the target could be identified. Given the size of the attack and activity on social networking sites, we believe it was organised by a team of professional attackers who also claim to have taken down some very large organisations this evening.

We are intensively monitoring the network traffic to ensure there is no recurrence.

We sincerely apologise for the interruption to service for any customers affected and you can be assured we will continue to do everything we can to mitigate the effects such attacks have for clients.

[Resolved] Planned maintenance on Orange and Purple servers

Sat, 08 Feb 2014 11:33:00 +0000

We will be upgrading the servers orange and purple over the weekend of 15-16 Feb 2014.

Orange will be upgraded at 23:00 on Sat 15 Feb 2014
Purple will be upgraded at 23:00 on Sun 16 Feb 2014

Services will be upgraded one by one and take around 30 minutes. We will then take the opportunity to reboot these servers to load a new Kernel which will take all sites offline for around 3 minutes.

[Resolved] Migration of Orange DNS

Sat, 28 Dec 2013 12:16:00 +0000

We are utilising the Christmas break to migrate the orange server to a new IP address range. This will add additional capacity as well as allowing us to start adding IPv6 services.

The migration will occur between 20:00 and 23:59 on Sat 28th Dec 2013.

No customers will be affected however access to our website (dogsbodyhosting.net & dogsbodytechnology.com) maybe limited and emails to us maybe delayed during this time.

[Resolved] Email SSL issue on purple and orange

Thu, 21 Nov 2013 12:08:00 +0000

We have identified an issue with users accessing email (POP3, IMAP & SMTP) via SSL.

Users may see SSL warnings to say that the certificate expired today. We can assure you that the certificate has been renewed.

This will only affect users that send or collect email via SSL.

Update: This issue has now been fixed. All email will have remained encrypted at all times.

[Resolved] Email delayed for users of Yellow server

Thu, 13 Jun 2013 22:01:00 +0000

We have been slowly migrating users from our old Yellow server to our shiny new Purple server and planned to complete this work in June.

Unfortunately the Yellow server has developed a fault which means we need to expedite up the migration which will now be done over the next three days.

No email will be lost in the migration however email may be delayed while it finds it’s way from the old server to the new one.

We apologies for any inconvenience caused.

Please do contact us if you find any issues with your site or email after this time.

[Resolved] Yellow server degraded

Tue, 07 May 2013 22:29:00 +0000

The RAID on Yellow has become degraded and requires a rebuild.

This should not cause any outage however services may run a little slow while the build is in progress.

The build will be completed by 02:00

[Resolved] Purple server outage

Mon, 01 Apr 2013 20:16:00 +0000

Unfortunately some routine maintenance to the server purple.dogsbodyhosting.net has caused it to go offline.

We are investigating the issue and will aim to get it back online ASAP.

Update: 21.48 - The root cause was found to be some file corruption in the main operating system. This was very small and limited to one (important) file. This has now been repaired and all services are operating properly again.

Apologies for any inconvenience.

[Resolved] Connectivity to Purple server

Mon, 25 Feb 2013 22:44:00 +0000

Users of our purple.dogsbodyhosting.net server maybe having issues connecting to services.

Our external monitoring is showing connectivity issues from some points of the internet but not others.

We are investigating with our upstream providers but initial indications show this is a routing error elsewhere on the internet that we cannot fix directly ourselves.

We will liaise with the relevant parties and update this post with more information when we have it.

Update: 23:17 - Connectivity has been restored and all services have resumed to normal working service. We will keep monitoring this closely for the next few hours.

Update: 11:58 (26 Feb 2013) - An update from our upstream provider… “Tonight we were mitigating a large inbound DDOS attack which would have caused a small number of our clients on this particular segment of the network to have connectivity issues. This started at about 22:20 25 Feb 2013 and was on going for roughly 45 minutes. Our network engineers worked on resolving the issue quickly and connectivity issues now seem to have been resolved, we are monitoring the situation closely.”

Apologies for any inconvenience.

[Resolved] Disabling SSH access to all servers

Tue, 19 Feb 2013 23:55:00 +0000

It seems there is a major “0-day” vulnerability doing the rounds and a lot of data is showing SSH as the attack vector, even though the exact vulnerability hasn’t been fully discovered yet or patched.

A number of hosts have already been compromised and we feel it would be better to block SSH access to our servers now and keep your data secure than wait until something goes wrong.

If you desperately need SSH access then please do contact us and we’ll be glad to add your IP address to our whitelists.

For those of you interested, the vulnerability seems to mostly affect Redhat/CentOS (which we use) with cPanel/Plesk installed (which we do not use) but not exclusively which is why we are taking this action.

For more information on this vulnerability please see…

http://www.webhostingtalk.com/showthread.php?t=1235797

http://seclists.org/oss-sec/2013/q1/326

https://bugzilla.redhat.com/show_bug.cgi?id=911937

http://forums.cpanel.net/f185/sshd-rootkit-323962.html

Update: This has now been shown to be a vulnerability that only affects cPanel. We are opening access back up on those servers with public access. Thank you for your understanding during this. We do everything we can to keep your data safe.

[Resolved] Yellow Reboot

Mon, 28 Jan 2013 11:27:00 +0000

Due to a tied up process on the server our yellow.dogsbodyhosting.net server needed to be rebooted today at 23:20 on Mon 28 Jan 2013.

The reboot should take no longer than 10 minutes for all services to come back up.

Apologies for any inconvenience.

[Resolved] Issue with receiving email on yellow server

Tue, 04 Dec 2012 16:26:00 +0000

Users of our yellow.dogsbodyhosting.net server may have noticed delayed incoming email today.

We have identified the issue which was caused by a DNS server migration that had an unintended knock on change to our mailserver.

Mail was affected between 11:44 and 16:20 on Tue 4th Dec 2012.

No mail should have been lost and mail will continue to come back in to your inboxes over the next hour.