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Issues

Recently, based on average data, it looks like this system has gone down for about 147 minutes at a time.

134 entries, newest to oldest
25 May 2019 at 15:55 UTC

Migration of WordPress hosting sites to new servers  ℹ

Customers on our WordPress will be migrated to new servers between 20:00 and 22:59 UTC on Sun 26th May 2019. This update will roll out an updated version of PHP as well as a speed increase for all … 02 May 2019 at 01:40 UTC

Outage of 'Purple' LAMP server  ℹ

We are tracking a report of network issue with one of our LAMP servers (Purple) and are investigating now Update The server is hard offline and unresponsive. We have technicians in the data centre … 05 April 2019 at 01:55 UTC

Issues with contact via Slack  ℹ

Slack has advised that customers are experiencing degraded functionality on their service. We haven’t actually noticed any issues ourselves but suspect that issues maybe affecting customers … 16 March 2019 at 19:08 UTC

Our E-mail is changing  ℹ

At 08:00 UTC on Tue 19th Mar 2019 we will be moving our support & accounts systems from dogsbodytechnology.com to dogsbody.com. Support tickets and Invoices will be start being sent from … 08 March 2019 at 11:10 UTC

cPanel Hosting maintenence  ℹ

Our ‘Violet’ cPanel server will be briefly offline whilst we troubleshoot a networking issue. This will only affect some customers on our cPanel hosting package. Update - This work has now … 18 February 2019 at 12:58 UTC

Reboot of Purple Server  ℹ

The Purple server will be rebooted on Tuesday between 21:00 and 23:59 UTC on Tue 19th Feb 2019 to fix a RAID issue. The outage should only last around 5 minutes while the systems reboots. Update: … 02 February 2019 at 22:30 UTC

New certificates for Purple Server  ℹ

The SSL certificates used by the server have been updated in the following contexts…- Control Panel- Webmail- SMTP- IMAP- POP3 … while this should not cause any issues we have had … 30 October 2018 at 10:54 UTC

Reboot of Purple Server  ℹ

The Purple server will be rebooted Saturday between 09:00 and 12:00 UTC on Sat 3rd Nov 2018 to fix a RAID issue. The outage should only last around 5 minutes while the systems reboots. Update: 11:28 - … 30 August 2018 at 14:12 UTC

Out of office training day - Delayed response  ℹ

We are on a company training day. Response maybe delayed. All Maintenance customer servers will be monitored and actioned as normal. Non-urgent work maybe actioned on Monday. If you have an urgent … 16 August 2018 at 12:37 UTC

Reboot of Purple Server  ℹ

The Purple server will be rebooted Friday between 21:00 and 23:59 BST on Fri 17th Aug 2018 to patch a new variation of the spectre vulnerability. This vulnerability meant that a local attacker could …
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