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Support via Email

Issues relating to customer support via E-mail

Recently, based on average data, it looks like this system has gone down for about 78 minutes at a time.

24 entries, newest to oldest
16 May 2017 at 14:32 UTC

Email server issues  ℹ

We are currently experiencing issues with our incoming mail server. Customers may find emails to us are delayed. Update: 15:47 - The ISP that hosts this server had a temporary routing issue. We are … 13 April 2017 at 09:03 UTC

Reboot of email server  ℹ

The email server will be rebooted Thursday between 20:00 and 22:59 UTC on Thu 13th Apr 2017 to load in a new kernel. The outage should only last around 5 minutes while the systems reboots. No … 31 December 2015 at 13:42 UTC

Support email issues  ℹ

Our internal infrastructure is caught up in the massive attack going on against Linode this Christmas period. Emails to us maybe delayed and we maybe slow replying. No email will be lost as we have a … 03 December 2015 at 16:02 UTC

Support Email Outage  ℹ

We will be upgrading our internal support system next week between 11:00 and 13:00 UTC on Thu 10th Dec 2015. All support emails will be held on our backup servers until the migration is complete. …
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