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Support via Email

Issues relating to customer support via E-mail

Recently, based on average data, it looks like this system has gone down for about 78 minutes at a time.

24 entries, newest to oldest
19 September 2019 at 15:35 UTC

E-mail outage of old domains  ℹ

Between 16:35 and 20:35 BST email to our old domains (dogsbodytechnology.com and dogsbodyhosting.net) may have bounced. This was due to a error while migrating between systems and has now been … 05 June 2019 at 07:52 UTC

Email Server Issues  ℹ

We’re investigating issues with one of our email servers. We will be slower to respond to emails at this time as they will be delayed. If you urgently need to contact us please phone us. Update: … 31 May 2019 at 12:22 UTC

Outage of Support via E-mail  ℹ

We’re currently investigating an issue that is affecting our external e-mail. This issue appears to be affecting a large number of servers in the same datacentre. We’ll update here when we … 28 May 2019 at 09:30 UTC

Slow response times due to fire  ℹ

There is a fire in our building. The company has decamped to another location and are online but at reduced capacity. Update 11:51 The fire brigade have given the all clear and we are now back online … 16 March 2019 at 19:08 UTC

Our E-mail is changing  ℹ

At 08:00 UTC on Tue 19th Mar 2019 we will be moving our support & accounts systems from dogsbodytechnology.com to dogsbody.com. Support tickets and Invoices will be start being sent from … 02 May 2018 at 10:03 UTC

Reboot of Email Server  ℹ

Support Email services will be unavailable while the server is rebooted on Thursday between 20:00 and 23:59 BST on Mon 30th Apr 2018 to load in a new kernel. The outage should only last around 5 … 30 April 2018 at 09:37 UTC

Reboot of Email Server  ℹ

Support Email services will be unavailable while the server is rebooted on Monday between 21:00 and 23:00 BST on Mon 30th Apr 2018. This is to patch the spectre vulnerability. This vulnerability meant … 24 January 2018 at 09:24 UTC

Email server issues  ℹ

Our upstream provider is having connectivity issues. Customers may find emails to us are delayed and we may be delayed in responding to emails. Update: 10:14 - The network issues have been resolved, … 11 August 2017 at 15:46 UTC

Problems with email into support system  ℹ

We currently have an issue with our support ticketing system and have temporarily paused emails coming into our ticketing system to ensure messages aren’t lost while we debug the problem. Due to … 23 June 2017 at 11:59 UTC

Delayed responses to phones and email  ℹ

We are moving offices from Friday the 30th June to Monday the 3rd July to Cody Technology Park. During this time we may have delayed response times to phone calls and emails. If you urgently need us …
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