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Support via Phone

Issues relating to customer support via Telephone

Recently, based on average data, it looks like this system has gone down for about 249 minutes at a time.

5 entries, newest to oldest

22 November 2021 at 10:02 UTC

Support Phonelines unavaliable  ℹ

We have identified an issue with our external phone number becoming unavaliable. Resolved (22 Nov at 10:35 UTC) We have identified the issue (it was DNS) which has now been resolved. All calls in and …
13 October 2021 at 07:21 UTC

Office phone system unavaliable  ℹ

Our office phone system is currently offline. We are investigating Resolved (13 Oct at 09:24 +0100) We have identified that the datacentre hosting our phone system are having some networking …
10 July 2019 at 08:30 UTC

Office phones have intermittant connectivity  ℹ

We currently have intermittent connectivity from our office which is affecting phone calls to the business. Our ISP has been notified who are investigating. Update: 12:12: We are happy that this has …
28 May 2019 at 09:30 UTC

Slow response times due to fire  ℹ

There is a fire in our building. The company has decamped to another location and are online but at reduced capacity. Phone calls will be routed to voicemail or our emergency on call technician for …
30 August 2018 at 14:12 UTC

Out of office training day - Delayed response  ℹ

We are on a company training day. Response maybe delayed. All Maintenance customer servers will be monitored and actioned as normal. Non-urgent work maybe actioned on Monday. If you have an urgent …