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Hosting
WordPress Hosting   (?) Customers on our WordPress only hosting platform Operational
Plesk Hosting   (?) Customers on our Plesk hosting platform Operational
cPanel Hosting   (?) Customers on our cPanel hosting platform Operational
DNS & Domain Names   (?) Customers using our DNS or Domain Name services Operational
LAMP Hosting   (?) Customers on our LAMP hosting platform Operational
Yellow   (?) Customers on our Yellow hosting platform Operational
Orange   (?) Customers on our Orange hosting platform Operational
Support
Support via Email   (?) Issues relating to customer support via E-mail Operational
Support via Phone   (?) Issues relating to customer support via Telephone Operational
Support via Slack   (?) Issues relating to customer support via Slack Operational

Incident history


04 December 2015 at 16:08 UTC

PHP Upgrade on Purple Server  ℹ

We will be upgrading PHP on the Purple server between 20:00 and 21:00 UTC on Sun 13th Dec 2015. We will be upgrading the server to PHP v5.5.29 which is required to support some of the latest CMS …
03 December 2015 at 16:02 UTC

Support Email Outage  ℹ

We will be upgrading our internal support system next week between 11:00 and 13:00 UTC on Thu 10th Dec 2015. All support emails will be held on our backup servers until the migration is complete. …
26 September 2015 at 08:40 UTC

Authentication Issues on Purple  ℹ

It seems users on the Purple server cannot login to collect mail or update their sites. It is suspected that this is caused by an upgrade done at 19:37 last night. Update 11:31: We can confirm that …
23 September 2015 at 14:03 UTC

PHP upgrade on Purple Server  ℹ

We will be completing planned maintenance on the Purple server between 20:00 and 21:00 UTC on Mon 28th Sep 2015 to upgrade PHP to v5.4.45. We are not anticipating any downtime however the webserver …
18 August 2015 at 15:33 UTC

PHP & BlueOnyx upgrade on Purple Server  ℹ

We will be completing planned maintenance on the Purple server between 20:00 and 22:00 UTC on Wed 19st Aug 2015 to upgrade PHP to v5.4.44 and BlueOnyx to v5208R. This upgrade will require that the …
20 July 2015 at 10:59 UTC

PHP upgrade on Purple Server  ℹ

We will be completing planned maintenance on the Purple server between 21:00 and 22:00 UTC on Wed 22nd Jul 2015. to upgrade PHP to v5.4.42. We are not anticipating any downtime however the webserver …
14 December 2014 at 20:07 UTC

PHP upgrade on Purple Server  ℹ

We will be completing planned maintenance on the Purple server between 17:00 and 19:00 UTC on Sun 21st Dec 2014. to upgrade PHP to v5.4.35. We are not anticipating any downtime however the webserver …
13 November 2014 at 21:07 UTC

Planned Maintenance to Purple Server  ℹ

We will be completing planned maintenance on the Purple server between 20:00 and 22:00 UTC on Sun 23rd Nov 2014. We are not anticipating any downtime however some services will be restarted which may …
02 September 2014 at 09:25 UTC

Planned Orange Outage  ℹ

We currently have a disk failure on our orange server and will be taking this server offline for ~10 minutes to swap the disk. This work will be done between 17:00 and 19:00 UTC on Tue 2nd Sep 2014. …
02 August 2014 at 09:00 UTC

PHP upgrade on Purple server  ℹ

We will be upgrading PHP on the Purple server between 21:00 and 22:00 UTC on Sun 10th Aug 2014. We will be upgrading the server to PHP v5.4.31 which is required to support some of the latest CMS …

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