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Hosting
WordPress Hosting   (?) Customers on our WordPress only hosting platform Operational
Plesk Hosting   (?) Customers on our Plesk hosting platform Operational
cPanel Hosting   (?) Customers on our cPanel hosting platform Operational
DNS & Domain Names   (?) Customers using our DNS or Domain Name services Operational
LAMP Hosting   (?) Customers on our LAMP hosting platform Operational
Yellow   (?) Customers on our Yellow hosting platform Operational
Orange   (?) Customers on our Orange hosting platform Operational
Support
Support via Email   (?) Issues relating to customer support via E-mail Operational
Support via Phone   (?) Issues relating to customer support via Telephone Operational
Support via Slack   (?) Issues relating to customer support via Slack Operational

Incident history


02 May 2019 at 01:40 UTC

Outage of 'Purple' LAMP server  ℹ

We are tracking a report of network issue with one of our LAMP servers (Purple) and are investigating now Update The server is hard offline and unresponsive. We have technicians in the data centre …
05 April 2019 at 01:55 UTC

Issues with contact via Slack  ℹ

Slack has advised that customers are experiencing degraded functionality on their service. We haven’t actually noticed any issues ourselves but suspect that issues maybe affecting customers …
16 March 2019 at 19:08 UTC

Our E-mail is changing  ℹ

At 08:00 UTC on Tue 19th Mar 2019 we will be moving our support & accounts systems from dogsbodytechnology.com to dogsbody.com. Support tickets and Invoices will be start being sent from …
08 March 2019 at 11:10 UTC

cPanel Hosting maintenence  ℹ

Our ‘Violet’ cPanel server will be briefly offline whilst we troubleshoot a networking issue. This will only affect some customers on our cPanel hosting package. Update - This work has now …
18 February 2019 at 12:58 UTC

Reboot of Purple Server  ℹ

The Purple server will be rebooted on Tuesday between 21:00 and 23:59 UTC on Tue 19th Feb 2019 to fix a RAID issue. The outage should only last around 5 minutes while the systems reboots. Update: …
02 February 2019 at 22:30 UTC

New certificates for Purple Server  ℹ

The SSL certificates used by the server have been updated in the following contexts…- Control Panel- Webmail- SMTP- IMAP- POP3 … while this should not cause any issues we have had …
30 October 2018 at 10:54 UTC

Reboot of Purple Server  ℹ

The Purple server will be rebooted Saturday between 09:00 and 12:00 UTC on Sat 3rd Nov 2018 to fix a RAID issue. The outage should only last around 5 minutes while the systems reboots. Update: 11:28 - …
30 August 2018 at 14:12 UTC

Out of office training day - Delayed response  ℹ

We are on a company training day. Response maybe delayed. All Maintenance customer servers will be monitored and actioned as normal. Non-urgent work maybe actioned on Monday. If you have an urgent …
16 August 2018 at 12:37 UTC

Reboot of Purple Server  ℹ

The Purple server will be rebooted Friday between 21:00 and 23:59 BST on Fri 17th Aug 2018 to patch a new variation of the spectre vulnerability. This vulnerability meant that a local attacker could …
03 July 2018 at 14:58 UTC

Reboot of Purple Server  ℹ

The Purple server will be rebooted Wednesday between 21:00 and 23:59 BST on Wed 04th Jul 2018 to patch a new variation of the spectre vulnerability. This vulnerability meant that a local attacker …

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