No issues detected
► ▲ Hosting
WordPress Hosting   (?) Customers on our WordPress only hosting platform Operational
Plesk Hosting   (?) Customers on our Plesk hosting platform Operational
cPanel Hosting   (?) Customers on our cPanel hosting platform Operational
DNS & Domain Names   (?) Customers using our DNS or Domain Name services Operational
LAMP Hosting   (?) Customers on our LAMP hosting platform Operational
Yellow   (?) Customers on our Yellow hosting platform Operational
Orange   (?) Customers on our Orange hosting platform Operational
► ▲ Support
Support via Email   (?) Issues relating to customer support via E-mail Operational
Support via Phone   (?) Issues relating to customer support via Telephone Operational
Support via Slack   (?) Issues relating to customer support via Slack Operational

Incident history

11 August 2017 at 15:46 UTC

Problems with email into support system  ℹ

We currently have an issue with our support ticketing system and have temporarily paused emails coming into our ticketing system to ensure messages aren’t lost while we debug the problem. Due to … 02 August 2017 at 13:48 UTC

Purple Network Outage  ℹ

The Purple server will have a network outage at 15:10 BST today while the router is rebooted for emergency maintenance.This may take up to 15 minutes while the router reboots. 23 June 2017 at 11:59 UTC

Delayed responses to phones and email  ℹ

We are moving offices from Friday the 30th June to Monday the 3rd July to Cody Technology Park. During this time we may have delayed response times to phone calls and emails. If you urgently need us … 20 June 2017 at 18:57 UTC

Reboot of Indigo Server  ℹ

The Indigo server will be rebooted Tuesday between 22:00 and 23:59 BST on Tue 20th Jun 2017 to load new a new kernel. This update patched the Stack Clash vulnerability. The outage should only last … 20 June 2017 at 11:33 UTC

Reboot of Purple Server  ℹ

The Purple server will be rebooted Tuesday between 22:00 and 23:59 BST on Tue 20th Jun 2017 to load new a new kernel. This update patched the Stack Clash vulnerability. The outage should only last … 16 May 2017 at 14:32 UTC

Email server issues  ℹ

We are currently experiencing issues with our incoming mail server. Customers may find emails to us are delayed. Update: 15:47 - The ISP that hosts this server had a temporary routing issue. We are … 16 May 2017 at 14:31 UTC

Indigo connectivity issues  ℹ

We are currently experiencing issues with connectivity to Indigo, customers with WordPress sites on this server may have issues connecting to their sites. Update: 15:47 - The ISP that hosts this … 13 April 2017 at 09:03 UTC

Reboot of email server  ℹ

The email server will be rebooted Thursday between 20:00 and 22:59 UTC on Thu 13th Apr 2017 to load in a new kernel. The outage should only last around 5 minutes while the systems reboots. No … 13 April 2017 at 08:46 UTC

Reboot of Indigo Server  ℹ

The Indigo server will be rebooted Thursday between 20:00 and 22:59 UTC on Thu 13th Apr 2017 to load in a new kernel. The outage should only last around 5 minutes while the systems reboots. 12 April 2017 at 14:40 UTC

Reboot of Purple Server  ℹ

The Purple server will be rebooted Thursday between 20:00 and 22:59 UTC on Thu 13th Apr 2017 to load in a new kernel. This update patched a vulnerability that meant that a local attacker could …
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